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Operating a Web Hosting Business
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Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
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PerlDesk or EdgePanel for my support desk?
Plb Hosting
Jun 6, 2004
Replies
5
Views
3,134
Aug 5, 2004
Francisco
F
Possible security issue in Helpcenter Live!
fallcreek
Jun 28, 2004
Replies
6
Views
2,661
Jul 2, 2004
imported_Alex
I
Have you done anything stupid lately?
fallcreek
Jun 28, 2004
Replies
3
Views
2,568
Jun 28, 2004
Decker
B
What method do your customers use most?
BlackStorm
Dec 29, 2003
2
Replies
21
Views
4,994
Jun 15, 2004
imported_Alex
I
What support methods do you offer and what do your customers prefer most?
Artashes
Apr 16, 2003
Replies
11
Views
3,407
Jun 11, 2004
ryaneinsites
R
F
Local Phone Numbers?
Francisco
May 24, 2004
Replies
1
Views
2,345
May 25, 2004
imported_HadleyHost
I
I
skype
imported_HadleyHost
May 2, 2004
Replies
5
Views
2,780
May 3, 2004
Vovex Technology
V
F
Are there any Perldesk Resellers?
Francisco
Apr 29, 2004
Replies
6
Views
2,659
May 2, 2004
Francisco
F
R
offer phone support?
RobAPI
Feb 26, 2004
Replies
11
Views
3,012
May 1, 2004
imported_HadleyHost
I
B
Do you integrate your scripts with your site design?
BlackStorm
Feb 8, 2004
Replies
7
Views
2,906
Apr 28, 2004
Anjay
A
G
800-number provider
getyourbanners
Nov 8, 2003
Replies
19
Views
4,425
Apr 23, 2004
imported_HadleyHost
I
I
What level of support do you offer customers?
imported_Stephen
Apr 1, 2004
Replies
7
Views
2,744
Apr 23, 2004
imported_HadleyHost
I
C
Locked
Live Support
CS_Jonathan
Dec 27, 2003
Replies
3
Views
2,815
Apr 20, 2004
Artashes
Helpdesk Software List
Enrique
Apr 17, 2003
Replies
19
Views
5,183
Apr 8, 2004
hostfriend
H
F
Telephone Support
Forum4Hosts-Jo
Jul 15, 2002
Replies
17
Views
4,983
Apr 5, 2004
cheaphost16
C
R
Windows program for providing live support
RobAPI
Mar 22, 2004
Replies
6
Views
2,624
Mar 22, 2004
imported_Stephen
I
J
Cpanel ?!?!
jdshells
Dec 26, 2003
Replies
18
Views
4,556
Feb 24, 2004
turnkey
F
Another Option Besides EdgePanel?
Francisco
Nov 29, 2003
Replies
9
Views
2,876
Dec 26, 2003
BVSDaryl
B
F
Different Depts
FastNetServers
Nov 25, 2003
Replies
5
Views
2,661
Dec 26, 2003
BVSDaryl
B
F
Anyone here with Stardevelop Live Help?
Francisco
Dec 22, 2003
Replies
3
Views
2,662
Dec 25, 2003
GordyMac
G
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