Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.
SenseiSteve
What are some "extra one percent" efforts that can reduce customer churn?
Replies
4
Views
419
Hosting.uk
H
SenseiSteve
Attitude is key
Replies
2
Views
5,340
Colin S
Colin S
SenseiSteve
Support personnel profiles
Replies
4
Views
617
bigredseo
bigredseo
I
Social media support in the hosting business
Replies
9
Views
2,123
systemfreaks
systemfreaks
Mason_TierNet
Removing a Fraudulent Negative Review...
Replies
8
Views
3,083
Artashes
Artashes
SenseiSteve
Live chat. What happens when it's not live?
2
Replies
21
Views
20,411
InfusedHosting
InfusedHosting
G
How to deal with Rude customers?
Replies
19
Views
16,312
FlokiNET
F
SenseiSteve
Phone support - How important is it in the hosting industry
Replies
16
Views
3,241
easyhostmedia
easyhostmedia
easyhostmedia
EIG customer service = 0
Replies
3
Views
1,223
S4 Hosting
S4 Hosting
SenseiSteve
DMCA issues
Replies
5
Views
1,946
S4 Hosting
S4 Hosting
SenseiSteve
First impressions
Replies
1
Views
1,351
whmcsguru
whmcsguru
I
Outsource support companies
Replies
2
Views
1,361
vinothananda
V
SenseiSteve
Your thoughts on "Fixing the Client"
Replies
4
Views
3,106
ServageOne
S
G
Live chat software that saves the previous chats at client side
Replies
4
Views
1,463
bigredseo
bigredseo
O
Which help desk software do you use to provie support ?
2 3 4
Replies
61
Views
14,737
izumi777
I
L
Best Live Chat
8 9 10
Replies
191
Views
46,835
Internoc24
I
W
Whmcs
Replies
13
Views
7,971
martijnk
M
R
chating software
2 3
Replies
53
Views
16,597
Hostiso.com
H
E
Preferred Ticket Support System
2 3 4
Replies
78
Views
24,289
Hostiso.com
H
H
Do you consider live chat an asset?
2 3 4
Replies
77
Views
17,073
spinservers
S
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