Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.
SenseiSteve
Fixing the client?
Replies
9
Views
2,641
thcservers
thcservers
SenseiSteve
Issuing Refunds to Accounts Terminated for Abuse
Replies
4
Views
282
thcservers
thcservers
SenseiSteve
Phone support - How important is it in the hosting industry
Replies
17
Views
4,209
NetRay
NetRay
Internxt
Email vs. Comments: Which is Better?
Replies
10
Views
752
NetRay
NetRay
vpsdom
Which chat is better to use?
Replies
11
Views
1,390
John @ S4
John @ S4
L
Best Live Chat
8 9 10
Replies
192
Views
51,269
RefinedHost
RefinedHost
Mason_TierNet
Removing a Fraudulent Negative Review...
Replies
16
Views
15,092
whmcsguru
whmcsguru
SenseiSteve
What are some "extra one percent" efforts that can reduce customer churn?
Replies
7
Views
2,269
easyhostmedia
easyhostmedia
SenseiSteve
Attitude is key
Replies
2
Views
5,990
Colin S
Colin S
SenseiSteve
Support personnel profiles
Replies
4
Views
1,943
bigredseo
bigredseo
I
Social media support in the hosting business
Replies
9
Views
2,931
systemfreaks
systemfreaks
SenseiSteve
Live chat. What happens when it's not live?
2
Replies
21
Views
21,789
InfusedHosting
InfusedHosting
G
How to deal with Rude customers?
Replies
19
Views
17,700
FlokiNET
F
easyhostmedia
EIG customer service = 0
Replies
3
Views
2,209
John @ S4
John @ S4
SenseiSteve
DMCA issues
Replies
5
Views
2,534
John @ S4
John @ S4
SenseiSteve
First impressions
Replies
1
Views
1,920
whmcsguru
whmcsguru
I
Outsource support companies
Replies
2
Views
1,925
vinothananda
V
SenseiSteve
Your thoughts on "Fixing the Client"
Replies
4
Views
3,719
ServageOne
ServageOne
G
Live chat software that saves the previous chats at client side
Replies
4
Views
2,015
bigredseo
bigredseo
O
Which help desk software do you use to provie support ?
2 3 4
Replies
61
Views
16,873
izumi777
I
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