Customer Service and Support Issues

A forum for discussing customer service and support issues from support software to advice about supporting your customers.
zalvis
Which software you are using to offer support to your clients?
Replies
8
Views
411
ManagedCpanel
ManagedCpanel
SenseiSteve
Fixing the client?
Replies
11
Views
4,453
Rabisu
Rabisu
SenseiSteve
Issuing Refunds to Accounts Terminated for Abuse
Replies
4
Views
680
thcservers
thcservers
SenseiSteve
Phone support - How important is it in the hosting industry
Replies
17
Views
4,660
NetRay
NetRay
Internxt
Email vs. Comments: Which is Better?
Replies
10
Views
1,299
NetRay
NetRay
vpsdom
Which chat is better to use?
Replies
11
Views
1,876
John @ S4
John @ S4
L
Best Live Chat
8 9 10
Replies
192
Views
54,370
RefinedHost
RefinedHost
Mason_TierNet
Removing a Fraudulent Negative Review...
Replies
16
Views
15,828
whmcsguru
whmcsguru
SenseiSteve
What are some "extra one percent" efforts that can reduce customer churn?
Replies
7
Views
2,800
easyhostmedia
easyhostmedia
SenseiSteve
Attitude is key
Replies
2
Views
6,317
Colin S
Colin S
SenseiSteve
Support personnel profiles
Replies
4
Views
2,444
bigredseo
bigredseo
I
Social media support in the hosting business
Replies
9
Views
3,279
systemfreaks
systemfreaks
SenseiSteve
Live chat. What happens when it's not live?
2
Replies
21
Views
22,579
InfusedHosting
InfusedHosting
G
How to deal with Rude customers?
Replies
19
Views
18,264
FlokiNET
F
easyhostmedia
EIG customer service = 0
Replies
3
Views
2,644
John @ S4
John @ S4
SenseiSteve
DMCA issues
Replies
5
Views
2,896
John @ S4
John @ S4
SenseiSteve
First impressions
Replies
1
Views
2,224
whmcsguru
whmcsguru
I
Outsource support companies
Replies
2
Views
2,240
vinothananda
V
SenseiSteve
Your thoughts on "Fixing the Client"
Replies
4
Views
4,094
ServageOne
ServageOne
G
Live chat software that saves the previous chats at client side
Replies
4
Views
2,328
bigredseo
bigredseo
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