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Operating a Web Hosting Business
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Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
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Email vs. Comments: Which is Better?
Internxt
Jul 25, 2022
Replies
3
Views
186
Jul 28, 2022
tecsys
T
Which chat is better to use?
vpsdom
May 3, 2022
Replies
11
Views
1,094
Jul 9, 2022
S4 Hosting
L
Best Live Chat
Leasedlayer.com
Oct 28, 2014
8
9
10
Replies
192
Views
50,018
Jun 27, 2022
RefinedHost
Fixing the client?
SenseiSteve
Feb 21, 2022
Replies
5
Views
2,002
Apr 27, 2022
easyhostmedia
Removing a Fraudulent Negative Review...
Mason_TierNet
Feb 12, 2021
Replies
16
Views
14,737
Nov 7, 2021
whmcsguru
What are some "extra one percent" efforts that can reduce customer churn?
SenseiSteve
Jul 21, 2021
Replies
7
Views
1,983
Aug 12, 2021
easyhostmedia
Attitude is key
SenseiSteve
Dec 18, 2020
Replies
2
Views
5,859
May 4, 2021
Colin S
Support personnel profiles
SenseiSteve
Mar 25, 2021
Replies
4
Views
1,710
Apr 2, 2021
bigredseo
I
Social media support in the hosting business
izumi777
Aug 24, 2020
Replies
9
Views
2,770
Mar 21, 2021
systemfreaks
Live chat. What happens when it's not live?
SenseiSteve
Apr 18, 2020
2
Replies
21
Views
21,496
Feb 11, 2021
InfusedHosting
G
How to deal with Rude customers?
GixHosting
Apr 30, 2020
Replies
19
Views
17,357
Dec 15, 2020
FlokiNET
F
Phone support - How important is it in the hosting industry
SenseiSteve
Apr 18, 2020
Replies
16
Views
3,933
Dec 13, 2020
easyhostmedia
EIG customer service = 0
easyhostmedia
Dec 6, 2020
Replies
3
Views
1,969
Dec 12, 2020
S4 Hosting
DMCA issues
SenseiSteve
Dec 7, 2020
Replies
5
Views
2,410
Dec 10, 2020
S4 Hosting
First impressions
SenseiSteve
Nov 27, 2020
Replies
1
Views
1,809
Dec 8, 2020
whmcsguru
I
Outsource support companies
iwinx
Sep 16, 2020
Replies
2
Views
1,820
Sep 25, 2020
vinothananda
V
Your thoughts on "Fixing the Client"
SenseiSteve
Apr 16, 2020
Replies
4
Views
3,571
Jul 18, 2020
ServageOne
G
Live chat software that saves the previous chats at client side
GixHosting
May 19, 2020
Replies
4
Views
1,892
May 22, 2020
bigredseo
O
Which help desk software do you use to provie support ?
ohostme
Aug 13, 2017
2
3
4
Replies
61
Views
16,352
Apr 16, 2020
izumi777
I
W
Whmcs
webling
May 23, 2017
Replies
13
Views
8,763
Jan 13, 2020
martijnk
M
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