What I don't see a lot of today on webhosting provider's sites are profiles of their support staff. Do you agree or does this make any difference to prospects?
never really thought of this, but maybe fine if you are a small company with 2 or 3 support staff, but if you are large with hundreds of staff then this can be hard to doWhat I don't see a lot of today on webhosting provider's sites are profiles of their support staff. Do you agree or does this make any difference to prospects?
I also like a company that if you have an issue that staff cant sort out or won't sort out and you send a friendly email to the CEO, you get a friendly reply back either from the CEO or the exec. team.It makes a world of difference. No matter how big the company is, I've always enjoyed seeing pages with pictures of staff on them. The bigger the mosaic of pics, the bigger the impression. So rare in the hosting world, but it's really cool to see the people behind the servers. It brings across a strong message of it being a people-company first.
Some companies go even further. They create profiles of owners/CEOs. I remember a company called Micfo, which I partnered with for a few years back in the early 00s. As much as Micfo has grown to be an industry behemoth, they still stay true to their values: "We are simply people serving people and though we deal with technology issues, we remember that our clients and colleagues, like ourselves, are people first" is what they say on their site. Additionally, they created a whole page profiling their CEO, who goes above and beyond sharing intimate details of his personal life, outside of work.
So next time someone submits a support ticket, they know there is someone on the other side who is definitely taking care of it, whether it takes 3 minutes or 30 to respond.