Removing a Fraudulent Negative Review...

Mason_TierNet

New member
Normally we vet our customers to some extent and we found that a client was violating our TOS by hosting child porn on their website. We promptly shut down their server and this client left a trail of negative reviews across several websites under a fake name. We did our best to track them down, report them, and respond telling our side of the story. However many reviews still stand...anyone else have this problem? Does anyone have any advice?
 

easyhostmedia

Well-known member
Normally we vet our customers to some extent and we found that a client was violating our TOS by hosting child porn on their website. We promptly shut down their server and this client left a trail of negative reviews across several websites under a fake name. We did our best to track them down, report them, and respond telling our side of the story. However many reviews still stand...anyone else have this problem? Does anyone have any advice?
Just ignore them and get on with running your business. make sure you block their IP address and emails from your system, so they cannot rejoin your servers.
 

natan

Member
Hi, can you please report the client on FraudRecord (a free community-based WHMCS client reputation check plugin), so everyone can prevent such clients.
 

HostOX

Member
We had a similar customer, well they hammered resources and refused to upgrade - They didn't just leave 1 review per site it had to be 2 or 3.

Suck it up, part of the game and removing them can be near impossible - We have had one or two removed before but negative reviews should be around aswel as positive - If it was all positive customers would think it is all a fake show.
 

easyhostmedia

Well-known member
We had a similar customer, well they hammered resources and refused to upgrade - They didn't just leave 1 review per site it had to be 2 or 3.

Suck it up, part of the game and removing them can be near impossible - We have had one or two removed before but negative reviews should be around aswel as positive - If it was all positive customers would think it is all a fake show.
Fine having negative reviews, but when the review is clearly fake then it should be removed.

I once registered a domain and within 24 hrs i has 2 negative reviews placed on McAfee SiteAdvisor saying they had bad shopping experiences on the day i registered the domain by the same person who attacked me on WHT and other forums. The domain had no website so McAfee removed the reviews, but when i looked at the username who posted these all their posts were personal attack type comments
 

HostOX

Member
Fine having negative reviews, but when the review is clearly fake then it should be removed.

I once registered a domain and within 24 hrs i has 2 negative reviews placed on McAfee SiteAdvisor saying they had bad shopping experiences on the day i registered the domain by the same person who attacked me on WHT and other forums. The domain had no website so McAfee removed the reviews, but when i looked at the username who posted these all their posts were personal attack type comments

I totally agree, but it can be near impossible to get them removed from some sites - As long as the review site is fairly active you have a strong chance.
 

easyhostmedia

Well-known member
I totally agree, but it can be near impossible to get them removed from some sites - As long as the review site is fairly active you have a strong chance.
As long as you know hope to go about it then you will get such reviews removed. If you have stong evidence and then review sites will not remove it then you go direct to their hosting provider and inform them they remove it of they get charged $1000 a day it remains for damage to your business and reputation and they get reported to BBB. this usually works
 

HostOX

Member
As long as you know hope to go about it then you will get such reviews removed. If you have stong evidence and then review sites will not remove it then you go direct to their hosting provider and inform them they remove it of they get charged $1000 a day it remains for damage to your business and reputation and they get reported to BBB. this usually works
Great recommendation, I will keep it in mind for the future myself - One site was good at sorting it which was hostadvice, the others were non resposive.
 

Artashes

Administrator
Staff member
Normally we vet our customers to some extent and we found that a client was violating our TOS by hosting child porn on their website. We promptly shut down their server and this client left a trail of negative reviews across several websites under a fake name. We did our best to track them down, report them, and respond telling our side of the story. However many reviews still stand...anyone else have this problem? Does anyone have any advice?
It's a great question, and as the owner of a hosting forum, I occasionally faced a situation when a company (even with a lot of muscle), asked me to remove a negative review. Legal threats or not, I don't remember a single case when I removed a review. I would with a court order, but it never got there.

In this business it is incredibly difficult to validate any review, whether good or bad. I always advise companies to reply to a review with your side of the story, if such tools are available. Website owners, on their end, can at least create a system in which they do their best to validate (verify whether the URL was hosted, collect contact information, ask specific questions).

On customer end of things, those that do their own homework, decide whether to believe what they are reading. It's not difficult to spot a review that is spammy and emotional, and thus very questionable. Anything constructive or specific, however, is a lot more believable.
 
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