What are you doing for support at Christmas?

[BlackStorm]

What are you doing for support over christmas?
Will you not provide support at anytime during the holidays?Or maybe give a notice that it may take longer for a reply..
I dont know what I will be doing for support yet but have to get it all worked out very soon so I have a plan.

 

[GordyMac]

We are just going to do our regular support, never a big load on us at any time.. we will all be home for xmas as well... well most of time..

 

[imported_maxhest]

I am closed for live support, but emergency sms is still open, i get sms when sites are down..

 

[turnkey]

I'm not going anywhere. But, support requests will probally be read at night. However, users can always call me if there is a emergency.

 

[Anjay]

<< What are you doing for support over christmas? Will you not provide support at anytime during the holidays?Or maybe give a notice that it may take longer for a reply.. I dont know what I will be doing for support yet but have to get it all worked out very soon so I have a plan. >>

Well, over Christmas, and the holidays, we are providing support like normal - just because it is the holidays does not mean you should not provide support. Do the shops close? Does the datacenter close? I admit the shops may not be a good idea, since a lot do close - however in the town I lived in before, in England, the local shops were open 365 days a year with no exceptions and was open from 7am to 11pm with no breaks. :gun:
But honestly, how would you feel if the datacenter were to close up during the holidays and say "Sorry guys, no support - it's the holidays! :celeb: "
I know I'd go pretty balistic, especially if I were paying them a lot of money.
I even have consultantcy clients during the holidays and close to Christmas. I think I have one on boxing day even! The only day I won't provide support or go to clients is on the 29th of December because I won't be able to since I'm going to the hospital. Other than that, I still provide support - having consultancy clients are the best though on holidays, if you have the meeting in a restaurant, they usually pay for the expensive meal!

 

[BVSDaryl]

Well I know this is too late but anyways we had different technicians working on 3 hour shifts through Christmas and support was provided as normal.

 

[cinu]

Holidays...No problem.
We can do support for you(365*24*7)......

 

[imported_Stephen]

I don't think digging up an 8 month old thread to promote your company is the best thing to do..

 

[imported_Alex]

I guess he didn't notice that, Stephen.. :beathim: or did he?

 

[webchathelp]

Hey guys, I know you hate old threads being ressurected, but isnt it the right time of year for this to pop up?

so - what is everyone doing for xmas 05?

 

[Matthew]

Christmas 05... Tasks will be cut down like regular billing etc... which can wait a few days. As for support, I wont be at the computer all day but will check regularly and also I usually set up alerts to my mobile so I know when tickets come in and know if they are urgent or not. Between us working the customers dont really see a difference. I think only a ticket or 2 came in last year on Christmas day.

 

[Will]

Spotted a good article on sales this morning;

http://www.hostingtech.com/?m=show&id=1057

 

[Matthew]

I had a read of that last night. Quite a good article!