<< What are you doing for support over christmas? Will you not provide support at anytime during the holidays?Or maybe give a notice that it may take longer for a reply.. I dont know what I will be doing for support yet but have to get it all worked out very soon so I have a plan. >>
Well, over Christmas, and the holidays, we are providing support like normal - just because it is the holidays does not mean you should not provide support. Do the shops close? Does the datacenter close? I admit the shops may not be a good idea, since a lot do close - however in the town I lived in before, in England, the local shops were open 365 days a year with no exceptions and was open from 7am to 11pm with no breaks. :gun:
But honestly, how would you feel if the datacenter were to close up during the holidays and say "Sorry guys, no support - it's the holidays! :celeb: "
I know I'd go pretty balistic, especially if I were paying them a lot of money.
I even have consultantcy clients during the holidays and close to Christmas. I think I have one on boxing day even! The only day I won't provide support or go to clients is on the 29th of December because I won't be able to since I'm going to the hospital. Other than that, I still provide support - having consultancy clients are the best though on holidays, if you have the meeting in a restaurant, they usually pay for the expensive meal! 😀
