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Operating a Web Hosting Business
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Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
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Anyone Else Wish WHMCS Live Chat Was Cross Platform?
FRCorey
Sep 16, 2011
Replies
14
Views
3,521
Apr 22, 2012
domz
D
S
How much have you spent on hosting
SonWebHost
Feb 17, 2012
Replies
12
Views
2,977
Mar 3, 2012
easyhostmedia
How Not To Ignore your Existing Customers
Netshop-Isp
Jul 17, 2011
2
Replies
21
Views
6,635
Feb 16, 2012
ForzaHost
F
bad support? blame yourself
shockym
Jan 17, 2012
Replies
4
Views
2,422
Jan 18, 2012
easyhostmedia
R
Multiple staff answering the same ticket?
RobinF
Jul 31, 2011
2
Replies
31
Views
8,523
Jan 4, 2012
perfectip
P
H
1-800 number
Hosting42dotnet
Nov 21, 2010
2
Replies
32
Views
13,569
Dec 4, 2011
ResellerWebHost
R
The Nerve of some people
easyhostmedia
Nov 10, 2011
2
Replies
20
Views
5,180
Nov 18, 2011
easyhostmedia
E
Things you need to know prior to starting a web hosting company. Pro's and Con's
Edwart
Aug 19, 2011
Replies
5
Views
2,842
Aug 22, 2011
HostMantis
C
What DNS checking service do you use?
CRServers
Feb 25, 2011
Replies
11
Views
3,880
Aug 20, 2011
V7Host
V
S
LiveChat discussions
Surmounted.NET
May 13, 2010
2
Replies
34
Views
7,644
Aug 1, 2011
CEUservers
C
Making your customers happy is the key to success. Here's a few tips.
NobleCloud
Apr 29, 2011
2
Replies
29
Views
9,394
Jul 14, 2011
HostOX
L
Frequently Asked Questions
lcwmedia
Jan 7, 2011
Replies
14
Views
3,840
Mar 22, 2011
ServerSea
S
L
Locked
No more tickets.
lilgina
Jul 13, 2010
2
3
Replies
43
Views
6,881
Mar 8, 2011
Tonya
T
L
Locked
Billing Question
ladesign
Oct 6, 2010
Replies
7
Views
2,312
Mar 8, 2011
Tonya
T
C
How do you handle your sensitive data?
CRServers
Feb 12, 2011
Replies
15
Views
6,240
Mar 4, 2011
CRServers
C
M
New Helpdesk Software Vision Helpdesk
myreseller
Apr 3, 2010
Replies
16
Views
4,172
Jan 29, 2011
eNetcloud-CEO
E
L
How to manage conflict... part 2
lcwmedia
Jan 7, 2011
Replies
0
Views
1,694
Jan 7, 2011
lcwmedia
L
J
Dealing with customers who don't know English well
JamesCWilson
Jun 4, 2009
2
3
4
Replies
78
Views
13,113
Dec 20, 2010
Hostestate-Mae
H
J
Where do you get your customer service from?
jlynch
Oct 4, 2009
2
3
Replies
44
Views
6,390
Dec 17, 2010
Hosterbox
H
Do you really need a knowledgebase?
energizedit
Nov 7, 2009
2
3
4
Replies
60
Views
9,487
Dec 17, 2010
Hosterbox
H
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