Support System

[ladesign]

What's the best support system to use for a hosting business?

 

[TheRyanator]

What's your budget?

 

[asifarasool]

You need to include all email support, phone support and live chat support in my opinion. The customer support is one of the essential issues to run a web host with success.

 

[SenseiSteve]

The best? A combination of 24/7/365 phone, live chat and email support, coupled with a knowledgebase on your site.

 

[junkie]

We use phone, email, and WHMCS ticket system.

 

[PlotHost]

WHMCS is the best for us.
I don't like at all kayako

 

[DediServ]

If you need that support combine the best will be Kayako. It has live chat support, e-mail support and phone ticket. Also it is possible to inform you about tickets via SMS.

For live support you can try http://www.livezilla.net/home/en/ which is free of charge, but I think it is only for live chat (we didn't test this software).

 

[SS-Maddy]

I too second WHMCS, provided you have limited budget. Checkout their addons also for the chat systems.

 

[paullopez]

I recommend WHMCS, Round the clock technical support, Live Chat, eMail support, and phone support with user-friendly online billing system.

 

[serveion]

Me too i Recommend whmcs
http://whmcs.com

Live Chat & Visitor Tracking
http://whmcs.com/livechat.php

eMail support
phone support

 

[RFEHosting]

WHMCS and Clientexec are my favs.

 

[HostPlate]

The best billing system without doubt is WHMCS and for free
livesupport you can use Livezilla .

 

[James-A]

Right, WHMCS for Billing system. However, for Online Chat support, I would vote for LivePerson. The disadvatage to use LP is that it doesn't work with Linux Machines :crash:

 

[Murioswh]

I recommend combination of kayako Superrsuite and 24/7 phone support

 

[HostEase]

Email support is definitely included in support system,I have to say even that livechat is very important in the current marketing.

 

[Profithost]

Inside WHMCS is a very good ticket system. I suggest you use it for both billing and support!

 

[eNetcloud-CEO]

Go for WHMCS , More options will be WHMCS + Kayako or Ubersmith + Kayako would be the great combination

 

[MrBox]

I recommend ubersmith if you can afford it, with its per-device licensing scheme. If you are just starting out - go with WHMCS.

 

[DataShack]

It depends on your market.

If you're doing Shared/VPS hosting then WHMCS is good as it integrates well with control panels and VPS OSs.

If you're more into dedicated servers then Ubersmith is the better bet.

The key is to pick a system that provides the features you're looking for at a price you can afford. Augment that with phone and knowledge base support to meet customer expectations and you'll have a system that's best for you.

 

[NetworkFlag-Sam]

Another vote for WHMCS over here