Support System

[veoloo]

We've been planning to write our own support suite that integrates chat with phone with tickets to give the clients a more streamlined way of communicating and seeing what they said.

For example, we would show our notes from phone conversations with clients, we would show chat logs, and support ticket logs all in one area, so there is no ambiguity.

We'd like to incorporate this one day, but we're not exactly sure when we'd have time for it

 

[24khost]

might try box billing.

 

[Ci-Theo]

We use WHMCS and Vision Helpdesk; we also use WHMCS' template hooks to give each brand a unique look and ensure clients get relevant support desk links.

 

[romes]

WHMCS is the best I think. I'd give them a try.

 

[RobinF]

WHMCS is a very very very vast piece of software that does pretty much everything you would ever need as a hoster.

I don't see why you'd want to reinvent the wheel when you can just buy one for 15 dollars a month

 

[SmileServe]

Kayako is the most complete/extensive. WHMCS however is also perfectly adequate and won't cost you anymore should you be using it already.

 

[keshavmhin23]

What's the best support system to use for a hosting business?

If you are having low budget then you can go with WHMCS / Hostbill integrated helpdesk system.

However if you are having some good budget as well as having high overload of high amount of support tickets then Kayako is recommended.

Hope this helps...

 

[livetecshosting]

We use Kayako for Live chat and WHMCS for ticket management.