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Customer Service and Support Issues
A forum for discussing customer service and support issues from support software to advice about supporting your customers.
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A
All-in-one Phone Number (Grand Central)
Arch
Mar 14, 2008
Replies
5
Views
2,463
Mar 24, 2008
halo10
H
C
How much rope for a bad client?
CountryBoy
Mar 9, 2008
Replies
9
Views
2,983
Mar 11, 2008
Lesli
L
I
Poll
Which contact support system would you prefer?
inverthost.com
Sep 18, 2005
2
Replies
35
Views
6,278
Mar 10, 2008
ihostvps.com
I
G
Things not to say to your customer
GnomeyNewt
Jul 4, 2007
2
Replies
28
Views
5,273
Mar 7, 2008
Arch
A
T
Poll
kayako vs PHP Live
TEE06
Mar 3, 2008
Replies
0
Views
1,592
Mar 3, 2008
TEE06
T
T
Harassment...
timihosting.com
Jan 24, 2008
Replies
15
Views
4,444
Mar 1, 2008
CountryBoy
C
Z
Technical Suport Coverage
Zachary McClung
Jan 25, 2006
2
Replies
24
Views
4,287
Feb 2, 2008
SuperBytes
S
M
At what point to stop investing effort in the customer?
MarbleHost.com
Oct 10, 2007
Replies
6
Views
2,041
Dec 27, 2007
$alesMan
$
S
PHPLive
Smokey
Jan 21, 2005
2
Replies
20
Views
5,815
Dec 27, 2007
cyberdog
C
G
Live chat, do you still provide it?
GnomeyNewt
Jul 24, 2007
2
Replies
30
Views
4,703
Dec 27, 2007
cyberdog
C
J
Email or Ticket?
Juon
Jul 14, 2006
2
Replies
29
Views
4,632
Oct 10, 2007
MarbleHost.com
M
J
Locked
What do you do when your server(s) goes down?
Juon
Jul 14, 2006
Replies
7
Views
5,065
Sep 23, 2007
Dev4vip
D
K
Is your customer satisfied with your service ?
kothar64
Aug 11, 2007
Replies
9
Views
1,852
Sep 7, 2007
Dev4vip
D
Difficult clients.
Artashes
Jan 15, 2005
2
Replies
33
Views
6,363
Aug 18, 2007
Rob
R
H
How Many Messengers?
Hypnotique
Nov 3, 2006
2
Replies
27
Views
3,568
Aug 12, 2007
PhoenixnetHost
P
J
Skype- Hardly ever used by customers?
Juon
Jul 14, 2006
Replies
6
Views
2,290
Jul 18, 2007
Dev4vip
D
B
Free feature rich HelpDesk
bandboy
Mar 15, 2007
Replies
16
Views
3,513
Jul 6, 2007
Noel_Colo-UK
N
I
Email piping ticket support
inworx
Apr 7, 2007
Replies
8
Views
3,114
Jul 6, 2007
iFast_Presh
I
A
How smart do you have to be?
ANMMark
Jun 8, 2005
2
Replies
32
Views
5,255
Jun 27, 2007
awiekupo
A
B
What do you suggest?
bandboy
Mar 24, 2007
Replies
14
Views
3,214
Jun 26, 2007
lowesthost
L
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