Live Chat Software
- Thread starter HogWildMark
- Start date
oneilonline
Member
Has anyone tried Freshdesk...? Came across it today...
Leasedlayer
New member
Livehelp messenger and Zopim are good.
Alex - A2 Hosting
Active member
I have heard of them & have tried them.
They are a great help desk alternative to ZenDesk & Kayako though there are a couple limitations / cons:
1. No live chat. Though 3rd party modules can provide a *very* basic integration (Pipe chat transcripts to tickets at best).
2. It only offers a hosted solution, so you can't host it on your own servers (though you can set a custom domain from your-helpdesk.freshdesk.com to yourdomain.com).
I love some of their features such as the arcade system to make support more friendly, though I didn't use them because of the SaaS model (I personally prefer to host my own things so I have absolute control over things).
Try this one we are using this one on our website, its free and good. it works best for us.
https://www.mylivechat.com/
Hope this helps.
Alex - A2 Hosting
Active member
Looks like they are freemium (Free for one agent, pay for anything more).
Edit: Looking at the website in your signature, is that a chat interface design provided by MyLiveChat.com as it is an obvious attempt to copy Zopim.
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Yes you are right about that, but you can choose many templates from it, it looks like zopium, because i choose like that design. well anyway it works well and if you want to pay it can be for more clients, which i m doing that.
GreenHostBox
New member
Seems like they are following HostBill's bad practice
Alex - A2 Hosting
Active member
Bad practice? They've changed their prices once (Correct me if I'm wrong?).
They offered a very quality live chat product for free for years, to keep things "running" money has to come from somewhere and that hefty price tag sure is for businesses though, not your average reseller host.
WebNet Host
New member
We use Live Chat by LiveChat inc ..... reliable and very nice.... highly recommend
Livezilla still does the job for me. The free version has been good enough for live support.
It gives us enough information about the potential clients, and well...we can interact with them just fine. So it serves our purpose completely.
I don't really think anyone requires too much of the advanced features. I barely feel the need of it.
It gives us enough information about the potential clients, and well...we can interact with them just fine. So it serves our purpose completely.
I don't really think anyone requires too much of the advanced features. I barely feel the need of it.
Alex - A2 Hosting
Active member
LiveZilla is still free? I thought they went all paid packages, closing free services?
They are all paid now. He's probably talking about the old versions.
Alex - A2 Hosting
Active member
Aha gotcha thanks for confirming that
.I have to agree though, from when I used LiveZilla (Free) it really is (or was) a great built software. I wonder how its keeping up today.
I think with the kind of pricing that they have set, they are trying to directly compete with Kayako and other such highly expensive softwares. So small and medium web hosts can't really afford it at the moment.
Whatever websites I see Livezilla on are still sticking to the old, free versions. I can't recall seeing any site using the new version...
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