Do you pay monthly or yearly for your hosting..?

Alex - Arvixe said:
Well its free :P - Its sad to see they offer this service when it clearly isn't working if the above is true. Host1Free has a paid hosting division to I believe? Wonder if the quality is different there.
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reading their forum ( which is their only support option for the free VPS) and it looks like this is a regular thing and then when you do complain http://www.host1free.com/forum/26-v...rubbish-cant-login-my-free-vps.html#post66033 their admin and mods take offence at complaints
 
easyhostmedia said:
reading their forum ( which is their only support option for the free VPS) and it looks like this is a regular thing and then when you do complain http://www.host1free.com/forum/26-v...rubbish-cant-login-my-free-vps.html#post66033 their admin and mods take offence at complaints
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I can't understand their business practices. I assume offering the free VPS is to get clients in who would then eventually upgrade to their paid division when the time is right.

If they are offering such a terrible service and then provide terrible customer service how can they expect people to start paying them for the service?

They need to go back to their business plan, sort out their services and then go forward from there.

Good luck to them though & to those who have the free VPS packages with them :).
 
Alex - Arvixe said:
I can't understand their business practices. I assume offering the free VPS is to get clients in who would then eventually upgrade to their paid division when the time is right.

If they are offering such a terrible service and then provide terrible customer service how can they expect people to start paying them for the service?

They need to go back to their business plan, sort out their services and then go forward from there.

Good luck to them though & to those who have the free VPS packages with them :).
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i managed to get one of their free VPS, but after initially signing in which took ages, i have never used it.

just i come across the email with the detail on when i was clearly my in boxes and thought i would try and login again.
 
easyhostmedia said:
i managed to get one of their free VPS, but after initially signing in which took ages, i have never used it.

just i come across the email with the detail on when i was clearly my in boxes and thought i would try and login again.
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Is the VPS still active (with you not using it in how long?), maybe that would be the first step for them to improve the service by terminating all of the unused VPS. Would free up a lot of resources I assume if they are not doing this already.
 
Alex - Arvixe said:
Is the VPS still active (with you not using it in how long?), maybe that would be the first step for them to improve the service by terminating all of the unused VPS. Would free up a lot of resources I assume if they are not doing this already.
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i dont think it is as now when i tried to login i got

Invalid Username or Password
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and when i tried a password reset i got
The Username You Entered Could Not be Found on Our System
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but the same details allow me to login to their forum, whioch shows they have many on these free servers that are not getting connected or have trouble when they try and login
 
easyhostmedia said:
i dont think it is as now when i tried to login i got

and when i tried a password reset i got
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Hm guess thats not the first step to improve the service then as they do it :D.

Oh well - If the service works fine for some great, if not then move on - A VPS for free, I wouldn't expect quality anyway.
 
Alex - Arvixe said:
Hm guess thats not the first step to improve the service then as they do it :D.

Oh well - If the service works fine for some great, if not then move on - A VPS for free, I wouldn't expect quality anyway.
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i was never going to use it for anything special anyway, what could you do with a 128MB/386MB burst server anyway apart from testing or even cPanel DNS
 
I prefer monthly payment contract. It allows me more flexibility, if something goes bad again and again with the same provider, I can easily switch :)
 
I usually prefer monthly billing cycles no matter how high discounts there would be for annual and other cycles. If the hosting is cheap enough I might go with longer cycles. If the longer cycles have high discounts and other extras them I might consider them. I still try to avoid getting myself into long-term contracts with anything.
 
Most reputable providers will offer a refund against the unused portion of an annual subscription. In this scenario its only fair that the provider keep the monthly rate for the length of time services were used. This offers the greatest flexibility. Customer gets discount if full term is used. Customer only pays the undiscounted rate for services used if services are cancelled early.
 
Collabora said:
Most reputable providers will offer a refund against the unused portion of an annual subscription. In this scenario its only fair that the provider keep the monthly rate for the length of time services were used. This offers the greatest flexibility. Customer gets discount if full term is used. Customer only pays the undiscounted rate for services used if services are cancelled early.
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but you should also take into consideration any support you have provided to a client when working out any pro rata refunds of annual payments.

ie. if the client has been getting support 2 or 3 times a day (all this costs money to provide) what refund would you give compared to a client that has not had any support from you.
 
easyhostmedia said:
but you should also take into consideration any support you have provided to a client when working out any pro rata refunds of annual payments.

ie. if the client has been getting support 2 or 3 times a day (all this costs money to provide) what refund would you give compared to a client that has not had any support from you.
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The same refund. They pay for hosting services including support regardless of how many times they contact you. They pre-pay for 1 year say, they decide to cancel 6 months later so you offer a 6 month refund, they have claimed support during the 6 months they have been with you as they are entitled to (and paid for), you refund the 6 months unused time and unused support.

Do you base refunds on the number of support you have offered your clients? How do you manage / calculate that?
 
Alex - Arvixe said:
The same refund. They pay for hosting services including support regardless of how many times they contact you. They pre-pay for 1 year say, they decide to cancel 6 months later so you offer a 6 month refund, they have claimed support during the 6 months they have been with you as they are entitled to (and paid for), you refund the 6 months unused time and unused support.

Do you base refunds on the number of support you have offered your clients? How do you manage / calculate that?
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we only offer our low end shared plan as an annual plan all others are monthly plans with a 7 day MBG.

I have seen many hosts that dont offer pro rata refunds for annual plans if it goes over their MBG period.
 
easyhostmedia said:
but you should also take into consideration any support you have provided to a client when working out any pro rata refunds of annual payments.

ie. if the client has been getting support 2 or 3 times a day (all this costs money to provide) what refund would you give compared to a client that has not had any support from you.
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easyhostmedia said:
we only offer our low end shared plan as an annual plan all others are monthly plans with a 7 day MBG.

I have seen many hosts that dont offer pro rata refunds for annual plans if it goes over their MBG period.
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But I am not talking about pro-rata refunds. Example of what I would do: Suppose you charge $10/mo or $8.00/mo if paid annually (first payment is $96.00). If customer cancels after 3 months, the refund will then be based on the monthly rate. Thus the refund I would give is $96-$30 = $66. (A pro-rated refund would be $96 - $24 = $72.)

I look at it as a breach of contract, and thus making both parties whole as if the agreement was never made. If there was no annual agreement the customer would have paid $30 dollars (instead of $24) for the service, which is exactly what he ends up paying. And the service I provide is the same either way -- the support issue you raised should not enter into the calculation.

If I refused the refund like some of the hosts you are referring to, and apparently approve of(?), I would be charging the customer $96 for $30 of service. I believe that's immoral, if not illegal
 
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Collabora said:
I believe that's immoral, if not illegal
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May be immoral but not Illegal as they signed up for 12 months paying for 12 months knowing your MBG period, so after the MBG period you are under no obligation to refund anything. It is just some hosts do refund pro rata or as you do, but thats up to the host. As i dont really do annual plans apart from my tiny shared plan, which i dont have any clients on then this does not effect me, but if i did start i would seek legal advise on the correct legal way of doing these.
 
Collabora said:
But I am not talking about pro-rata refunds. Example of what I would do: Suppose you charge $10/mo or $8.00/mo if paid annually (first payment is $96.00). If customer cancels after 3 months, the refund will then be based on the monthly rate. Thus the refund I would give is $96-$30 = $66. (A pro-rated refund would be $96 - $24 = $72.)

I look at it as a breach of contract, and thus making both parties whole as if the agreement was never made. If there was no annual agreement the customer would have paid $30 dollars (instead of $24) for the service, which is exactly what he ends up paying. And the service I provide is the same either way -- the support issue you raised should not enter into the calculation.

If I refused the refund like some of the hosts you are referring to, and apparently approve of(?), I would be charging the customer $96 for $30 of service. I believe that's immoral, if not illegal
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easyhostmedia said:
May be immoral but not Illegal as they signed up for 12 months paying for 12 months knowing your MBG period, so after the MBG period you are under no obligation to refund anything. It is just some hosts do refund pro rata or as you do, but thats up to the host. As i dont really do annual plans apart from my tiny shared plan, which i dont have any clients on then this does not effect me, but if i did start i would seek legal advise on the correct legal way of doing these.
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I happen to believe you are wrong about that. Allow me to say why. By not offering a refund after MBG, the product is being treated as an annually paid product, not a discounted monthly product paid 1 year in advance. If it is an annually paid product then I can see your side. But I, and all hosts I have seen, don't offer the service that way. They offer it as a monthly service, with a discount if paid a year in advance. Its in the advertising and splashed all over the website. Its not a different product with its own MBG

The MBG is typically within the first 30 days. Whether its 5 or 30 days its based on a monthly cycle also. To turn around and tell the customer that the MBG now applies to annual cycle after he asks for refund like I described above is highway robbery. If the service was offered as annual hosting instead of monthly hosting with pay-in-advance-and-get-a-discount sale I wouldn't have an issue with the MBG factor.
 
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Collabora said:
I happen to believe you are wrong about that. Allow me to say why. By not offering a refund after MBG, the product is being treated as an annually paid product, not a discounted monthly product. If it is an annually paid product then I can see your side. But I, and all hosts I have seen, don't offer the service that way. They offer it as a monthly service, with a discount if paid a year in advance. Its in the advertising and splashed all over the website. Its not a different product with its own MBG

The MBG is typically within the first 30 days. Whether its 5 or 30 days its based on a monthly cycle also. To turn around and tell the customer that the MBG now applies to annual cycle after he asks for refund like I described is highway robbery
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UK law has a different view a MBG refers to all services you provide unless stated in your TOS. an annual plan is just that a plan paid every 12 months normally at a discounted rate it is not and never legally treated as a month to month plan offering. it is an annually paid product as it is paid once every year.
 
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