WHMCS Ticket System or Kayako?

We have no issues with whmcs ticket system though we did make some modifications to make things a bit smoother and efficient.
 
Mostly Action Hooks for notifications and linking some of those notifications to also be posted on the noticeboard. There were some events in whmcs that do not trigger notifications that we wanted notification for and using the noticeboard as well for some things improves visibility and response time.
 
WHMCS is a great for all-in-one solution but Kayako is more dedicated as support system. Integrating them together is a better idea but still in WHMCS you have the escalation rules where you can define if some one assign a ticket to the admin the status of the ticket remain open and not closed. If you face this error email WHMCS and they can help you with that.
 
whmcs was ok for us but as you grow and evolve you quickly run into limitations you can't easily fix with whmcs. For that reason we have started developing our own client management/billing solution in-house.
 
It really depends, but I think Kayako should be used for large companies with many employees. Otherwise WHMCS does a great job.

- Daniel :)
 
You must log in or register to reply here.

Supporters

Back
Top