WHMCS Ticket System or Kayako?

[igxhost]

I think WHMCS's integrated support ticket system is great if you want to make it simple for your clients and staff. It's still a fairly powerful helpdesk but Kayako is definitely a great choice if you're looking to use a more advanced helpdesk system.

 

[bonked]

It depends on how much cash you have really, because you get Kayako and use the WHMCS plugin - the best of both worlds

 

[highfxhost]

That's really depend. If you see that WHMCS ticket system can handle all request of your support departments then you should stick with it. If you consider that you need a powerful solution then you should go to Kayako.

 

[ultimahosts]

I agree with The-Pixel, WHMCS is by far the best, it is easier for end-user. And this is the most important thing here.

 

[webhost.uk.com]

Vision helpdesk !!

Hello,

If you are thing of integrating helpdesk system check out http://www.thevisionworld.com/ it just works fantastic with WHMCS they offer many more features than kayako check out : http://www.thevisionworld.com/vision-helpdesk-whmcs-modules.html

for more details.

 

[Shakehost]

I recommend whmcs .. easy and simple..

 

[arbet]

I like Kayako's live response, but I'm using both. You can try both too so you could see the difference first hand.

 

[zippyhosts]

i have tried both. but in my opinion Kayako chat and ticket system is good one

 

[Taylor-e2]

We recently purchase SupportSuite which includes a license for both LiveResponse and the ticket system, our development team found the ticket system to be much worse than WHMCS (Our current ticket system) and we experienced tons of issues with the LiveResponse, such as it disconnecting while chatting with clients which is a big big no no. We decided it was best to stick with WHMCS and we changed our live chat to AliveChat. I would highly recommend staying with WHMCS.

 

[Virtuous_Host]

I really don;t see what Kayako could offer that WHMCS doesn't have built in already. It seems like a complete system to me.

Actually I think they have a desktop notification module. Only that seems worth it to me.

 

[SenseiSteve]

I personally love WHMCS, so no complaints here.

 

[d2hamanda]

Hi,

It will depend upon the number of issues you receive in board daily and section you created (sales, billing, support). If number of tickets you are receiving is large I will suggest you to use kayako ticket system or you can use WHMCS. It is easy to handle for limited number of tickets.

 

[sequencehosting]

We use WHMCS for both billing and support and haven't come across any problems. Perhaps in the future we will move to Kayako.

 

[Carbon_Neutral]

LOVE THE WHMCS SYSTEM, ITS WICKED, GENERATES US DISCOUNT CODES, EBAY MESSAGES AND EVERYTHING, KEEPS ON TOP OF ALL OUR CUSTOMERS, CANT REALLY FIND A FAULT WITH IT ONCE YOU GET USED TO WHAT YOUR DOING OF COURSE LOL:smash:

 

[ultimahosts]

I agree with The-Pixel, WHMCS is by far the best, it is easier for end-user. And this is the most important thing here.

 

[Taylor-e2]

I said it does the job, but sometimes one of my employees assigns the ticket to me and than the ticket gets set as closed. Or When someone answers a ticket saying "Wait for an admin reply" and then he assigns it to me it still gets set as answered and not opened. I was also wondering why people do that just use Kayako integrated with WHMCS?

This would be because he is not changing the status of the ticket back to "Open".

 

[arbet]

Yeah, me too. I use WHMCS for billing and kayako for technical support.

 

[Orophix]

I find Kayako a lot more powerful. Cant you integrate Kayako and WHCMS?

 

[[MH-UK] Sales]

We are considering Kayako, but in my opinion WHMCS does the job ok, put kayako will do it better.

 

[nightshadpro]

I find WHMCS to be the best support ticket package out there, given its customization flexibility, and how fast it interfaces with its database. Plus, the fact that it's an industry standard doesn't hurt, either.