Which help desk software do you use to provie support ?

[komputerking]

For help desk software, we presently use WHMCS, and find it to work well. We have had mixed success with the email to ticket system due to spam, but recommend using maxmind+fraudalert for orders to insure that we do not get clients with bad histories, like DMCA/SPAM

 

[NINJA-Webhostin]

Still using WHMCS. Biggest pain point with it out of the Box is the limited reporting capabilities.

 

[KnownHost]

We currently use Kayako. It does it's job well but gives us quite a few advantages as we heavily customize all of our internal systems.

 

[OneVPScom]

Hello,

We've used kayako helpdesk for the last 7-8 years and is probably one of the most complex one. Some will say it is expensive, but if you add the costs of livechat being included, maybe not?

 

[Chimpanzee]

WHMCS for the win , we are tottaly satisfied

 

[AlphaNine_vini]

Tawk.to , Livezilla and Inbuilt support system of billing system are good options assisting clients.

 

[setrahost]

I've used Kayako in the past, but now we just use WHMCS. It's simply got everything you need.

 

[dataplugs]

WHMCS for email support.
plus Livechatinc.

 

[techperx]

I trust with WHMCS. I use this blindly and it helped me a lot. Go for it.

 

[cloudcone]

We use Crisp. It's great! You can check it out

 

[rowebca]

WHMCS for sure. But I really believe that not the software is important the quality of the support is more important.

Regards

 

[bountysite]

Anyone used RequestTracker? Any reviews?

 

[YourLastHost]

We are using WHMCS and it has been very great for us.

 

[Eciron]

We use wisecp. New system and working great.

 

[qtechservers]

With WHMCS being in place, the inbuilt support system is great. After WHMCS, Kayako is my preferred one.

 

[Baniwell]

This software is no longer relevant!

 

[qtechservers]

This software is no longer relevant!

Which software are you referring to? Your one liner post doesn't make it clear.

 

[PeteCCS]

We are using Hostbill, working fine and allow to configure priority between the customers with a level of service.

 

[netedgetech]

WHMCS is a good software for hosting company. However there are other options available too

a2billing
hostbill
osticket (Support)
Kayako

 

[HostNamaste]

We are using WHMCS.