These all factors have gained prominence while selecting the web hosting either cost, support, reputation and more. But technical support is one of the most important factors. It doesn't matter how good your web skills, or how reliable the hosting company, naturally some problem may arise when something will go wrong, or you want some answer of questions. When that time comes, you want to make sure you have an excellent customer service team waiting to answer your queries. If no such team exists, you would face lots of problems and that situation may lead you to select another host.