whmcsguru
Active member
We all know that WHMCS support can be painstakingly long. I'm just curious as to what your longest wait time was, what the longest ticket you had open was..
My own experience:
Opened: 22nd Oct 2015 (14:03)
First response: 23rd Oct 2015 (18:20)
There was a problem with the username/password (woops, I messed up).
Christopher kept responding that night, though, honestly he didn't know what he was doing.
Final resolution time? 26th Oct 2015 (10:27)
Almost 4 days, and I literally got nothing useful from them. The issue, in this case, was data not being passed from WHMCS to Quantum. Something with the module was just not working correctly.
I ended up resolving the issue on my own. How? Uninstalling and reinstalling the module. Same, exact settings were used.
WHMCS support can be frustrating and painstakingly long. Just curious to see what your own experience is.
My own experience:
Opened: 22nd Oct 2015 (14:03)
First response: 23rd Oct 2015 (18:20)
There was a problem with the username/password (woops, I messed up).
Christopher kept responding that night, though, honestly he didn't know what he was doing.
Final resolution time? 26th Oct 2015 (10:27)
Almost 4 days, and I literally got nothing useful from them. The issue, in this case, was data not being passed from WHMCS to Quantum. Something with the module was just not working correctly.
I ended up resolving the issue on my own. How? Uninstalling and reinstalling the module. Same, exact settings were used.
WHMCS support can be frustrating and painstakingly long. Just curious to see what your own experience is.