what is the best ticket system?

[artvision]

Cerberus is by far the leader in helpdesk/email management

Simon

Agree! The expectations are that ver. 2.5.0 will be vastly better than
the present 2.4.0 version.

 

[Simon]

It certainly will be, artvision.

I speak to Jeff @ WebGroupMedia (Cerberus developers) once in a while, and he's like a kid in a candy store, regarding XSP, and future cerberus releases.

Simon

 

[artvision]

It's good for all their customers.

If Cerberus can be integrate in HSphere it will be good.

 

[blackmesh]

I have to agree about Cerberus. We have been using it for over a year now and have been VERY happy with it. We were excited when we found this product and are continued so with the upcoming releases. You can't go wrong if you buy this product for your buiness as it will only streamline your support processes as it has done for us.

jason

 

[Cele]

I like PerlDesk and eSupport most. But SupportHelpCenter isn't bad ither

 

[supportlink]

As I mentioned in the Live Support thread, Help Center live (helpcenterlive.com) is an amazing script that uses PHP and MySQL. It can do trouble tickets, FAQ, live chat, and other things. I find it to be very useful. You get emails when new tickets are created and responded too. Also, users register when they create a ticket, and they must provide information such as name and email address which may be good to have if you need to contact them for some reason. And best of all, its FREE!

yes..free is great interms, but paid services, I literallt worship LIVE PERSON, had been 2 years in this buisness with live person, and it was dowm for 2 mins till now. almost 100 % uptime.

 

[jmweb]

setup your own

A ticket system is extremely easy to setup in php.

 

[nocturnalhostin]

We generally use the ticket systems that are bundeld with the billing applications that we use (WHM Autopilot, lpanel, modernbill, host admin, etc.).

However, if your not planning on that or find those too limited - I'd say there really isn't any reason to spend money on a professional product.

For such things, sourceforge and freshmeat are a great resource. Of some of the open source alternatives, i'd recomend the following:
OneOrZero Helpdesk
SupportView
CHITTIC
Interactive Customer/Employee Ticket Sys
PHP Support Tickets

 

[annbaby]

Ticket support

If you are ready to pay you can think about Kayako (www.kayako.com). But we are using cerberus helpdesk ( http://www.cerberusweb.com ) for resolve our clients teckets, it is very cheap compare to Kayako. At the same time somany free ticket systems you can download from the net. eg: osticket (www.osticket.com),ticketsmith ( www.voxel.net/projects/ticketsmith).

 

[hostjunkies]

We've always used perldesk but are rather bored of it.. it does function fine but doesn't really come with a lot of bells & whistles. Thanks to you all I am going to take a look at http://www.kayako.com/ & http://www.cerberusweb.com ..

Thanks..