What are some things that absolutely need to be in your KB?

[Stevensst]

1. How to setup private nameservers
2. Basic WHM/cPanel
3. How to recover from hacks (especially Wordpress)

Also whenever a client ask a good question, put it in KB after that.

 

[cheapdedicated]

Your root password. Now that is what I call self-service! :crazy:

LOL hahahaha you are a naughty boy hahahahaha

 

[svijayan]

It should be some scripts needed to find spamming attacks. Then hosting plans, data center locations, Common templates for server down etc

 

[hmb-patrick]

KB article must include following points :

1. Pre-sales queries.
2. Control panel documentation
3. Simple Level1 issues and solutions

 

[cheapdedicated]

No one here mentions billing and invoicing issues are you selectively avoiding the reason most of us are in this business? We offer this excellent service for a fee

 

[easyhostmedia]

No one here mentions billing and invoicing issues are you selectively avoiding the reason most of us are in this business? We offer this excellent service for a fee

Yes you should have articles which explain

what payment methods you accept.
what is your billing policy - i.e. when are invoices generated in relation to due date, when are reminders sent, any late fees and when will these be added, etc.

 

[cheapdedicated]

Yes you should have articles which explain

what payment methods you accept.
what is your billing policy - i.e. when are invoices generated in relation to due date, when are reminders sent, any late fees and when will these be added, etc.

Thank you. I thought I was alone in this hehehehe

 

[easyhostmedia]

Thank you. I thought I was alone in this hehehehe

Yes as i am a one man band i rely on having a very extensive KB, so clients can look up this when i am not available as we all need sleep at some point.