Preferred Ticket Support System

zomex

Member
I'm using the WHMCS ticket system, it have all the features we need and has had some nice enhancements in the latest WHMCS version.
 

whmcsguru

Active member
Cerberus helpdesk is a good choice and has knowledgebase functionality as well as a bunch of other cool features.

People still use Cerberus? I find it to be incredibly outdated as far as looks and functionality goes.

Used Kayako for a while, got tired of Varun's lack of management, slow progress in features , etc..

For now, WHMCS is where it's at. It's far from the best out there, and still needs a good bit of help, but it works.
 

Gsh_MM

New member
I have used other billing manager, but I keep going back to whmcs my self. As it supports many billing gateways, and servers modules.
 

cheapdedicated

New member
We use the Build in WHMCS ticket system and it gets the job done BUT am also aware from previous use that Kayako is very good and feature rich.
 

DBH Web

Member
We have used many different support systems and have found that WHMC's Built in system and Ubersmith are the best, which one you use depends on the project.
 

whmcsguru

Active member
You'd be surprised at how 'easy' it is to use , honestly, though I have to say I'm not a huge fan of their markdown implementation. This should have been done far better.
 

HostWinds_Jesse

New member
I noticed everyone is really suggesting WHMCS. Which is a great choice. I recommend Box Billing. Great software, looks fantastic and is way cheaper than WHMCS.
 
WHMCS is one of the Best business automation tool to maintain and control all your clients details. Its a all-in-one tool which handles billing, administration, sales, abuse, technical support and other options.
 

cheapdedicated

New member
Unless you want to sale premium support you would surely settle for the free inbuild WHMCS version. Definitely lucks a few things but works perfectly well for most support tasks.
 

Alex - A2 Hosting

Active member
Figured I would also add SupportPal (formerly ArcticDesk) to this thread. SP is built by the folks behind LicensePal and seems to be a great cheap product.

It appears to be more of a Kayako 3 type product in terms of feature set so not as advanced but at the same time not significantly cheaper than Kayako 4.
 

ughosting

HD Community Advisor
Staff member
We really like HostBill, as it integrates all of your automation, with a very good ticket system and live chat. Live chat and ticket system has macros (pre-written answers for common questions) and the ability to link a knowledge base (also included) article.
 

whmcsguru

Active member
While the 'best' anything is going to be subjective (personal preference), selecting a helpdesk that's continually buggy and continues to stall development is not really the wisest choice for the 'best option'.

I do agree that WHMCS needs some helpdesk work, however it's getting there, especially with improvements made in 6.3
 
WHMCS is a good ticket support system and there are also many 3rd party add-ons to integrate with your hosting website. This makes it easy to use :)
 

OffshoreDdcated

New member
We are using WHMCS. It handles signups, billing and support pretty nicely.
It is one of the most recommended ones for this kind of businesses.
 

technicalguy

New member
I prefer to use WHMCS system, the user only need to log in to one system for billing and support. Customers don't like to have to log in on 2 different systems.
 
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