Nobody reads terms and conditions: it's official

Think about this...if it takes people 1.5 seconds to determine if they would buy from you, could they read an entire TOS in that short space of time? NO! They are after the design and a couple of bulletin points. They do not even care if the bulletin points are vastly different than what is actually stated within the Terms
 
cpoalmighty said:
Think about this...if it takes people 1.5 seconds to determine if they would buy from you, could they read an entire TOS in that short space of time? NO! They are after the design and a couple of bulletin points. They do not even care if the bulletin points are vastly different than what is actually stated within the Terms
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but think if they dont read your TOS then how do they know you will allow what they want to host. or if their is any issues you have them covered in you TOS
 
easyhostmedia said:
but think if they dont read your TOS then how do they know you will allow what they want to host. or if their is any issues you have them covered in you TOS
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The funny thing is they don't. You cannot force a client to read your TOS (well technically you can) . The way how we currently do it is by issuing them a warning for Terms they violate. Their are some which would grant an instant suspension especially on shared servers such as hosting illegal torrent sites and phishing sites since those things are against the law and you should not be doing it in the first place. Fore resellers, we advice them to contact their clients to resolve the issue.

When you issue the warning, you educate your clients on your TOS bit by bit until they know indefinitely what they can and cannot do on your servers. It's a process but that is how the world is today. you either adjust or fall by the way side
 
We always issue a warning first (unless it is a SPAMMING violation). Then a suspension is immediate until the situation is rectified.
 
Stream101 said:
We always issue a warning first (unless it is a SPAMMING violation). Then a suspension is immediate until the situation is rectified.
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And your customers thank you for this. :)

I don't care if a site is hacked, or the account is used for spam intentionally.
Spam is a PITA, and affects us all.
 
You are right, No one will ready every words in TOS .... all they will check the tick box and will try to read the highlighted texts only
 
I just had a client who tried to pull the wool over my eyes.

He's been a client for 3 months and no issues, until last week i got 2 spam reports from spamcop and a phishing report against this clients site. So due to phishing i immediately suspended his account and removed the phishing file and then notified the client. This client then logged into his account 3 times in the next 48 hours, but no reply to my message or a 'why is my site suspended', so after the 48 hours i terminated his account as he failed to reply or comply to my message. 24 hours later he contacted me full of anger saying he had not got my emailed message (this was sent to his main and a secondary email) so hard to believe, so when i told him that it was sent to both emails, he changed his story to say he has been away on holiday for the last 2 weeks, but why do these people now know that now system log all activities, so he went on holiday for 2 weeks taking his house and his Virgin media internet connection/IP with him, as he logged in several times in the 2 weeks using the same Connection from the same location.
He still said it was not him so he was going to sue me for all the monies he has paid me. I told him go ahead as i have all the IP logs along with the spam/phishing logs which shows they all come from his home location and the same location and at signup.
Strange not heard anything since i told him this (3 weeks ago)
 
TheRyanator said:
The problem is that most TOS agreements are umteen million pages long. No one wants to read all that legalese. My personal recommendation is to put a condensed TOS on the page as well that highlights the important points.
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This. I can't tell you how many times I've tried reading other TOS and AUP agreements for a number of products and services, and they have agreements that are `miles` long... to the point that I can't blame anyone for not reading them. If you can make it a condensed version, and in terms that average people can ACTUALLY understand, THAT is when people will start reading them. :/
 
The thing with TOS agreements is that they have to be written to protect both the business and client in various scenarios, also they need to cover current legislation in whichever country the host is from, so to condense them you would have to leave things out that could leave the business/client open to abuse by the other party.
 
easyhostmedia said:
The thing with TOS agreements is that they have to be written to protect both the business and client in various scenarios, also they need to cover current legislation in whichever country the host is from, so to condense them you would have to leave things out that could leave the business/client open to abuse by the other party.
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+1 - You shouldn't be putting your business at risk, every point must be made clear, if a client decides to read it or not that is up to them, though if you comply with all laws and have a proper protective Terms of Service you may find it saving you thousands in a court battle.
 
HeartHost_CO said:
This. I can't tell you how many times I've tried reading other TOS and AUP agreements for a number of products and services, and they have agreements that are `miles` long... to the point that I can't blame anyone for not reading them. If you can make it a condensed version, and in terms that average people can ACTUALLY understand, THAT is when people will start reading them. :/
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An "overview" of a TOS isn't a great idea to JUST read that though. There's plenty of stuff that can be hidden in a TOS that you may not be too happy to find out about later down the line. Always read everything you agree to.
 
HeartHost_CO said:
This. I can't tell you how many times I've tried reading other TOS and AUP agreements for a number of products and services, and they have agreements that are `miles` long... to the point that I can't blame anyone for not reading them. If you can make it a condensed version, and in terms that average people can ACTUALLY understand, THAT is when people will start reading them. :/
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So I do a condensed version of our TOS, but in the full version i have these.

1) At anytime during your service we can take £1,000 a month from you.
2) At anytime we can copy all your content and sell to anyone we like.

so you sign up agreeing to our TOS, then when we action the above points the first thing your going to do is contact us and complain, and guess what our answer would be. you agreed to this when you accepts our TOS, then you would most likely say well i never read that.

This is why you should read the WHOLE TOS and not an condensed version.
 
easyhostmedia said:
So I do a condensed version of our TOS, but in the full version i have these.

1) At anytime during your service we can take £1,000 a month from you.
2) At anytime we can copy all your content and sell to anyone we like.

so you sign up agreeing to our TOS, then when we action the above points the first thing your going to do is contact us and complain, and guess what our answer would be. you agreed to this when you accepts our TOS, then you would most likely say well i never read that.

This is why you should read the WHOLE TOS and not an condensed version.
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Pretty much this.
 
I promise , i have never read a Term and Condition ... people cant watch funny video more than 7 secondes since Vine popped out !
 
Its true they are excited about the product not the terms. I personally try to be fair forwards the customers and put no trick in the terms. I like to let them know before they sign up.
 
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