Issuing Refunds to Accounts Terminated for Abuse

[easyhostmedia]

I've also found that asking the simple question of "how often do you need backups" as part of the signup process,

In a way you should not need this question as technically it is the website owners responsibility to take their own backups, but me and you have been in this game long enough to know most website owners don't do this or they backup to the same account, so if anything goes wrong they don't have their own backups.

I back up my server daily, but only as i had a cheap $2 a mth server sitting doing nothing

 

[kunnusingh]

In a way you should not need this question as technically it is the website owners responsibility to take their own backups, but me and you have been in this game long enough to know most website owners don't do this or they backup to the same account, so if anything goes wrong they don't have their own backups.

I back up my server daily, but only as i had a cheap $2 a mth server sitting doing nothing

Every next day, weekly and monthly backups are useful in case of data loss.

Sometimes cPanel or DA takes corrupt backup so monthly backup can be useful in this case.

 

[vpsfan]

I believe the key is in carefully selecting the type of clients you onboard. A thorough onboarding process to validate the business or client can help prevent issues down the line. If you do end up with a client engaging in abuse or who misrepresented themselves during onboarding, offering a refund and removing them from your network is often the best course of action. You might also consider adjusting your pricing structure to provide a higher-quality service. Ultimately, clients are aware that they get what they pay for, and everything has its cost.

 

[easyhostmedia]

I believe the key is in carefully selecting the type of clients you onboard. A thorough onboarding process to validate the business or client can help prevent issues down the line. If you do end up with a client engaging in abuse or who misrepresented themselves during onboarding, offering a refund and removing them from your network is often the best course of action. You might also consider adjusting your pricing structure to provide a higher-quality service. Ultimately, clients are aware that they get what they pay for, and everything has its cost.

why refund if they are abusing your servers. any abuser gets no refund and account terminated with immediate effect and no backup of files as why give them the files so they can go and upload these to another host.

 

[metanet]

Generally if they crossed into the term month, and were terminated, there is no refund due because they are in the active service month. You can simply disable / suspend their IP addresses or net connection, and let their servers run until the abuse issue is resolved. A week is long enough to resolve these issues.

 

[Ticaga]

Yeah it depends on the terms and conditions you (the client) signed up to, personally myself I'd refund them because then it prevents a "chargeback" which you get charged as a supplier and also it can effect your business credit rating, however as a web host you have to protect your online presence too. Hard one but yeah depends on the terms and conditions.