Is anyone using Upmind billing platform?

[CanSpace]

Would love to hear any real world feedback on Upmind's billing platform for web hosts:

Upmind | Web Hosting Billing & Automation Platform

Upmind is disrupting the web hosting industry with its next-gen billing and hosting automation platform. Our SaaS solution lets you sell, manage and provision web hosting, domain names and more.

upmind.com

Always happy to see more competition in the space, especially from groups with a serious intent.

 

[adam12]

I'm intrigued with Upmind, partially due to a very pronounced distaste of WHMCS, but from speaking with other providers, hosted/SaaS billing solutions seemed to be unfavourable.

Do you think that opinion is changing?

 

[zalvis]

Hi,
It seems that you are looking for feedback regarding upmind.

I have recently integrated with our website, and it seems much easier than WHMCS to be frank. Feature wise it's more flexible and configurable on every aspect.

But it has less payment gateways and control panel support, however they are releasing new ones on every year. After using it for 6 months, it seems promising to me.

 

[CanSpace]

Hi,
It seems that you are looking for feedback regarding upmind.

I have recently integrated with our website, and it seems much easier than WHMCS to be frank. Feature wise it's more flexible and configurable on every aspect.

But it has less payment gateways and control panel support, however they are releasing new ones on every year. After using it for 6 months, it seems promising to me.

Are you testing it out, running in parallel to WHMCS or have you entirely switched to it?

 

[zalvis]

Are you testing it out, running in parallel to WHMCS or have you entirely switched to it?

I am using it from beginning, not switched. But it lacks some basic features as it's a new application. But it's innovative I would say.

 

[Artashes]

I am using it from beginning, not switched. But it lacks some basic features as it's a new application. But it's innovative I would say.

What basic features is it missing? (serious question)

Last week I had a chance to speak to the founders of Upmind and I did bring up the overall concern that it is not a self-hosted solution. Their answer sounded reassuring. I am going to post a brief interview with them next week.

 

[SharedGrid]

What basic features is it missing? (serious question)

Last week I had a chance to speak to the founders of Upmind and I did bring up the overall concern that it is not a self-hosted solution. Their answer sounded reassuring. I am going to post a brief interview with them next week.

I look forward to that interview! I trialled it out and it's a great product. I don't mind that it's a hosted solution, for me it's the fact that I can't export my data - well, I could if I wrote something against their API but I feel like this feature should be included. Upmind also doesn't support any VPS control panels at the moment, either.

 

[zalvis]

What basic features is it missing? (serious question)

Last week I had a chance to speak to the founders of Upmind and I did bring up the overall concern that it is not a self-hosted solution. Their answer sounded reassuring. I am going to post a brief interview with them next week.

Many basic features in ticket system like marge multiple tickets into one, delete, knowledgable solution is not available.

Also, in invoice system it's very restrictive, you can't do anything with your invoice, you can't delete an invoice, you can't delete a transaction also many things.

Dashboard always shows outdated information to me, don't know why.