HostingKing
New member
How do you feel about outsourcing support? Would you ever do it, and to what extent?
I think it can be useful and can really reduce costs, but you have to make sure that the outsourcing company is good. There are some that do not do a good job, so will only hurt your company's image. But I have seen some that seem to work pretty well, and are fairly seamless in integrating into your company.
But I think it's important always to have some support available from your company, for higher-level issues that the outsourced support techs might not be able to debug on their own. There has to be a balance.
I think it can be useful and can really reduce costs, but you have to make sure that the outsourcing company is good. There are some that do not do a good job, so will only hurt your company's image. But I have seen some that seem to work pretty well, and are fairly seamless in integrating into your company.
But I think it's important always to have some support available from your company, for higher-level issues that the outsourced support techs might not be able to debug on their own. There has to be a balance.