We are developing a new helpdesk application in PHP.
The HelpDesk application will intergrate into our new control panel, as well as our new, proprietary ANMReseller Kit™
The issue we have found is that there are so many helpdesk solutions available, but when it comes to PHP, they're typically ugly, and work even worse.
The questions I guess, would be...
1. When, you look for a helpdesk application, what features do you look for?
2. After the basic features, what kind of features would you like to see, that's not out there now? Basically, if there is anything you could add to helpdesk software, or wanted to see added to helpdesk software....what would it be?
Just some FYI as well, we will be using these concepts and answers to help determine the rest of the features for our helpdesk software. Anyone who provides an answer that is used, will receive a free copy, for their assistance.
Looking forward to hearing your thoughts.
***EDIT**
Just wanted to point out that we're looking for input from the tech, admin, and client points of view.
The HelpDesk application will intergrate into our new control panel, as well as our new, proprietary ANMReseller Kit™
The issue we have found is that there are so many helpdesk solutions available, but when it comes to PHP, they're typically ugly, and work even worse.
The questions I guess, would be...
1. When, you look for a helpdesk application, what features do you look for?
2. After the basic features, what kind of features would you like to see, that's not out there now? Basically, if there is anything you could add to helpdesk software, or wanted to see added to helpdesk software....what would it be?
Just some FYI as well, we will be using these concepts and answers to help determine the rest of the features for our helpdesk software. Anyone who provides an answer that is used, will receive a free copy, for their assistance.
Looking forward to hearing your thoughts.
***EDIT**
Just wanted to point out that we're looking for input from the tech, admin, and client points of view.
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