Do you have a phone?

I understand that clients can be confused when it comes to what you handle and what they need done but its just being lazy if you cant even bother to take afew minutes and explain what is under contract and what is not. If you screen calls and then call the ones back needed, then what happens with the ones you don't call back. Are you telling us that you like just don't even respond to them at all? :disagree:
 
In my opinion , each upcoming and developed company should have its phone number ( even a couple of numbers for emergency cases) because sometimes it is more convenient to resolve the issue by calling the company rather than opening a trouble ticket or sending an email.
 
Bobz thats a good point made there. I have seen some people that try and explain things in tickets and it doesnt really help since they are not sure the terminology to be used, and if they can call real quick and go "This is what I clicked on" or something similar its much quicker to figure out what is really going on rather than a ton of rambling nonsense.
 
I'd recommend using something like ringcentral, you can get a pc softphone with an 800 number, and incoming and outgoing fax for about $20 a month or so...I wouldn't even consider running a web based business that doesn't have a phone # to contact. I'd highly recommend them, you can forward your calls to your cellphone for the times that you are not at home. They have virtual PBX functions as well if you want a "hard" phone that is voip enabled etc....
 
I'd recommend using something like ringcentral, you can get a pc softphone with an 800 number, and incoming and outgoing fax for about $20 a month
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It is also a good idea, RHServices
 
I have never used them before but I have played around with some other global type ring every phone # programmed into it, cant think of the name right now though. It wasnt an 800 # either, but thats not to bad. For the longest time most clients never used the phone line and I swear the first time it rang I almost jumped out of my seat.
 
I get very irritated when I want to talk to a person on the phone and they do not list their number on a site (especially a place I pay money for a service to). Having a phone number listed (and is use) is just a part of good business ownership if you ask me!
 
All Hosting company's should have a phone to be contacted for issues! Thats a must from the way i think of it. I have ordered my new number too.
 
VTGal said:
I get very irritated when I want to talk to a person on the phone and they do not list their number on a site (especially a place I pay money for a service to). Having a phone number listed (and is use) is just a part of good business ownership if you ask me!
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Thats just about the way I think of it too. It drives me mad when I try to contact a place and they have something online only but no phone number. Sometimes I just really want to talk to a live person you know?
 
Phone lines are pretty cheap in this day and age... I can't think of a good excuse for any reputable business not having one.
 
brianf said:
Cost is a certainly a factor. Skype is a very good alternative to a phone number. It is free to send and receive voice with other Skype users. Additionally, call-out time can be purchased to make calls to land line or mobile numbers in many countries for pennies per minute.
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this is so true..skype is really my alternative for a phone line, its connection is good and its cheaper..
 
We use ringcentral, it works pretty well for us, we advertise the number on our website and give it out to our customers. Great for a 800 number, and if you want fax in/out as well. Good prices, and lots of options.
 
You could just buy an 800 number, but I think live chat or something like that is a lot better. It's cheaper, and I find it a lot easier to use and handle.
 
I would agree with people which support skype. That is really good alternative to the 800. And sometimes more comfortable for foreign customes
 
I have two phone lines that I use quite regularly. I have a POTS line I use mainly for business and local personal calls. I also have a Magic Jack line through my computer that I use for nearly all of my long distance calls. I also have my cell phone that I use when I am in range of a good signal, which I don't get at home. Anytime I apply to a new job I always have all three numbers listed on my resume. I want companies to know that I am easily contacted if needed. I don't see any reason at all in having a phone line if you aren't going to use. I have seen many websites where the only method of communication is an email address. This irritates me too b/c sometimes they return your emails and sometimes they don't.
 
I have tried to add phone service many times... and the use vs the cost never weighs it out. I can pay $10 to $30 monthly and have one phone call a year. Not worth it
 
Thats very well possible livewire, but think of the clients you have that would rather talk to a person than type to them. Even worse when people dont have a phone number many see that as "Shady" and its just something I prefer rathering spending the money on and not use it than have a client run up a random "review" and say that I look shady.
 
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