Daily Backups

easyhostmedia said:
well this is all you want
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No, it's not. Not by any means . That kind of attitude gets people in trouble.

I can't count the number of times people have opened up tickets claiming they just noticed something was wrong with their site, from weeks, even months go, wanting a backup. These are the kind of people that get all pissed off when they're told this ridiculous policy of "we only have monthly, weekly, daily backups".


Giving customers the backup they need is far more complex then just those three options, in real world situations.
 
whmcsguru said:
No, it's not. Not by any means . That kind of attitude gets people in trouble.

I can't count the number of times people have opened up tickets claiming they just noticed something was wrong with their site, from weeks, even months go, wanting a backup. These are the kind of people that get all pissed off when they're told this ridiculous policy of "we only have monthly, weekly, daily backups".


Giving customers the backup they need is far more complex then just those three options, in real world situations.
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It is not a hosts responsibility to keep regular backups of any clients website, this is the responsibility of the client.

we like a lot of hosts will take daily etc. backups for our own security if servers fail, these are not for a clients benefit, cpremote etc. will have a link in cpanel so allowing clients to restore backups from certain points as a convenience to clients rather than them opening support tickets, but would not allow full restores if the site is removed for server.
 
That actually depends on what you want to offer. It's easier to not provide backups for clients but clients are also very pleased when you can provide them with a month old backup. When this happens it gives them another reason to not change webhost.

If you are trying to run a quality webhosting business and not a cheap service then it's best to provide the longest backup time possible within the price you charge.

We're very happy with the antiddos protection our server supplier includes in the price. They could charge seperatly for it, but beacuse they include it, it gives us another reason to not look else where, so it's much the same as backups.
 
Wanah said:
That actually depends on what you want to offer. It's easier to not provide backups for clients but clients are also very pleased when you can provide them with a month old backup. When this happens it gives them another reason to not change webhost.

If you are trying to run a quality webhosting business and not a cheap service then it's best to provide the longest backup time possible within the price you charge.

We're very happy with the antiddos protection our server supplier includes in the price. They could charge seperatly for it, but beacuse they include it, it gives us another reason to not look else where, so it's much the same as backups.
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Our clients have access to what downloads we take, which is daily/weekly/monthly.

If then need a backup from further back then it falls to them to make sure they have their own backups.

taking backups have never been a hosts responsibility, this has always been a clients responsibility.

It is just like you getting a car from a garage with a full tank of fuel and when the fuel runs out, you contact the garage and say can they give you some more fuel and you lost the lot that was in the tank.

what do you think the garage will say?
 
whmcsguru said:
Actually, it is.
If the host claims to have backups, then yes, it is their responsibility to maintain regular backups.
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It is ALWAYS YOUR responsibility to make sure you backup YOUR OWN website.

So it is a garages responsibility to make sure your vehicle has always got fuel in it.

You as a client has to take responsibility for your own website
 
You're comparing apples and oranges here.
If the garage advertises
Hey, we will make sure your car is full of gas
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then YES, it is their responsibility to live up to their advertisement.

As the host, if you advertise that you make backups, it is your responsibility to live up to those expectations within a reasonable limit. Keeping 3 backups (daily/weekly/monthly) is NOT a 'reasonable limit'.

Yes, it is the client's responsibility to backup their own site, no questions asked, but if you, as a host claim that you make backups, then you must make every effort to make reasonable backups available... Like I said, daily/weekly/monthly is not 'reasonable', it's the lazy man's way of doing things.

Just because the industry has grown lazy doesn't mean it's acceptable.
 
whmcsguru said:
You're comparing apples and oranges here.
If the garage advertises

then YES, it is their responsibility to live up to their advertisement.

As the host, if you advertise that you make backups, it is your responsibility to live up to those expectations within a reasonable limit. Keeping 3 backups (daily/weekly/monthly) is NOT a 'reasonable limit'.

Yes, it is the client's responsibility to backup their own site, no questions asked, but if you, as a host claim that you make backups, then you must make every effort to make reasonable backups available... Like I said, daily/weekly/monthly is not 'reasonable', it's the lazy man's way of doing things.

Just because the industry has grown lazy doesn't mean it's acceptable.
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If you look at a majority of hosts they will say they take daily backups and as long as you take them you are doing nothing wrong, but it does not mean these backups are being made available to clients. infact a lot of hosts will charge a client if they want access to any backups. If like me and use cpremote and client have access to the backups you take and advertise as taking then nothing wrong is being done.
The more backups stored means the larger backup server has to be which in turn costs you more outlay, so in turn you have to charge more to clients.
 
We take R1Soft snapshots every 30 minutes.

We do this because it's convenient for us.

We could charge customers for restoring their data, but we don't as the plugin makes it easy for them to restore it themselves.
This then makes it more than acceptable for us to charge to restore the data, as they are able to do it themselves.

The only caveat here is if our system can't restore it, then you should have your own backup! As we will not guarantee that we are able to restore it, just that a backup is taken.
 
ughosting said:
We take R1Soft snapshots every 30 minutes.

We do this because it's convenient for us.

We could charge customers for restoring their data, but we don't as the plugin makes it easy for them to restore it themselves.
This then makes it more than acceptable for us to charge to restore the data, as they are able to do it themselves.

The only caveat here is if our system can't restore it, then you should have your own backup! As we will not guarantee that we are able to restore it, just that a backup is taken.
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cpremote also has a plugin that allows clients to restore backups from within cpanel, so they can do it themselves.

We would only charge a client if they want us to carry out a restore, this is only because the feature is available for them to do this themselves, so no need for us to do this
 
I used CPRemote in the past and just did manual backups for a while and then used JetBackup. JetBackup is by far the best backup software available for cPanel/WHM. I highly recommend it. Shop around, you can find cheap licenses with various providers such as licensepal, licensecube and others.

Good luck!
 
Another vote for R1soft Backup Manager. It has come a long way since its early years and its definitely a reliable solution, or so we have found.
 
We rec. cpremote to our customers with cPanel {un managed}
We've used R1soft for quite some time on our corp servers and we also sell this as a backup solution.

I do have to say though : If you have a control panel like cpanel/WHM then cpremote is worth it over Idera. I say this because we've had issues restoring some accounts and data in the past with Idera/R2soft.
 
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