Hi there, a little poll for you all!
Who here outsources their support and why?
Personally, I don't outsource.
I think you and your actual employees represent your company, not how you outsource.
I don't outsource now at all, I hire employees who actually come into an office on a daily basis since my company does a lot of things such as Web Design, Web Development and Web Programming as well as Web Hosting.
But in the future, I'm not sure but possibly five months or so, I may outsource to a rather expensive company - obviously to get the best results. But I'd only do this to offer a minimum 1 hour response time, since currently my company offers a 12 hour response time and I plan to soon get that down to 6 hours, then in the end make it only 1 hour and then also have a minimum 6 hour resolution timing.
So, that's me, do you guys outsource?
If so why, and if not, why?
Who here outsources their support and why?
Personally, I don't outsource.
I think you and your actual employees represent your company, not how you outsource.
I don't outsource now at all, I hire employees who actually come into an office on a daily basis since my company does a lot of things such as Web Design, Web Development and Web Programming as well as Web Hosting.
But in the future, I'm not sure but possibly five months or so, I may outsource to a rather expensive company - obviously to get the best results. But I'd only do this to offer a minimum 1 hour response time, since currently my company offers a 12 hour response time and I plan to soon get that down to 6 hours, then in the end make it only 1 hour and then also have a minimum 6 hour resolution timing.
So, that's me, do you guys outsource?
If so why, and if not, why?