Which software you are using to offer support to your clients?

Zendesk integrated with WHMcs. Having one unique tab to reply to mails, tickets, Facebook, Instagram and mainly WhatsApp, is great.
Is Zendesk still based out of San Francisco? I did a tour of their office space and I was impressed very beautiful this of course was about 8 years ago.
 
The problem you describe is typical when support relies solely on email; sooner or later, tickets get lost. The most practical solution is to switch to a system with more real-time communication, such as a Telegram or Skype, chat or a system like Freshdesk (though it all depends on your budget, of course). My recommendation is to choose a real-time response system; customers greatly appreciate it.
 
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