Which software you are using to offer support to your clients?

juanzo said:
Zendesk integrated with WHMcs. Having one unique tab to reply to mails, tickets, Facebook, Instagram and mainly WhatsApp, is great.
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Is Zendesk still based out of San Francisco? I did a tour of their office space and I was impressed very beautiful this of course was about 8 years ago.
 
The problem you describe is typical when support relies solely on email; sooner or later, tickets get lost. The most practical solution is to switch to a system with more real-time communication, such as a Telegram or Skype, chat or a system like Freshdesk (though it all depends on your budget, of course). My recommendation is to choose a real-time response system; customers greatly appreciate it.
 
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