Hey all,
With E-Mail, Telephone, Instant Messangers, Web-Based HelpDesks, Forums, Knowledge Bases, Online Chats - what methods do you offer your customers? Do they have an unlimited access to those support channels?
As a customer myself, of course, I prefer Telephone, Online Chats and HelpDesk (if the response is quick) for immediate help. Existing of other channels is a great plus.
Now the question is: What most of your clients prefer?
Best,
With E-Mail, Telephone, Instant Messangers, Web-Based HelpDesks, Forums, Knowledge Bases, Online Chats - what methods do you offer your customers? Do they have an unlimited access to those support channels?
As a customer myself, of course, I prefer Telephone, Online Chats and HelpDesk (if the response is quick) for immediate help. Existing of other channels is a great plus.
Now the question is: What most of your clients prefer?
Best,