What is the most important service/feature you look for in a hosting partner

[dreamtera]

Cost and Support also with specs too (value for money)!!!

 

[HostZealot]

24/7 live support would mean you only provide live support and no emails/telephone/tickets will be accepted and you dont provide a KB.

24/7 support means you can provide support by email, KB, phone, tickets, Live chat ETC.

It does not necessarily mean this exactly. From customer's point of view, live support often is a girl they can call to yell at, while their nameservers are propagating and website is down. Poor lass does not even have a right to respond, she must sit and listen to their lamentations. And if she is able so sooth their frustration and explain propagation cannot be influenced in any way - this is a great support then.

Knowledgebases are good, but customers are usually too lazy to read these. They prefer writing long and nervous tickets with bluster and words in caps, than surfing a well-organized knowledgebase with clear instructions and screenshots. They do not want to waste time (5-10 minutes) looking for answers themselves and prefer waiting for several hours or days to get a response from support instead. Ugly truth this is.

In terms of support (as for me) - hosting provider should be able to answer questions regarding any aspects of their service, whether these concern sales, setting up, billing, maintenance, backup or anything else. Majority of people prefer live communication, live chats at least, so knowledgebase is good... but not sufficient as source of support.

The things that really matter for me when choosing a hosting partner are:

uptime guarantee
service quality
support availability
costs
features offered

This list differs for everyone, of course.

 

[jamm]

-Affordable prices
-Extremely reliable
-Respectful
-Customer Support

Those are my top 4

 

[webline]

With so many hosts out there I think its important at what makes one different than the other rather than which one is better or cheaper.

Is their support available 24/7?
Can you upgrade/downgrade anytime?
Is there a price freeze on products or can price change anytime?
Reliability/Uptime?
Is their customer service helpful and friendly?

 

[Limestone LSN]

I was expecting great support, but I'm a bit surprised that quality of network isn't more of a desired of feature.

 

[HostNurse]

The main factors would be; support quality and speed, servers reliability, honesty, good reputation, reasonable prices.

 

[bigboxhost]

Quality of service and support on request is most important.

 

[Cloudcandy Sale]

The features that customers look in a good Hosting Provider are

Good Quality Service with Affordable Prices & 24/7 Support by professionals, Up time, Security, Popular Control Panels like C Panel, WHM etc, Positive reviews by the customers using the hosting services, Lastly should work Without any Network Breakdowns...