What is the most important service/feature you look for in a hosting partner

The most important feature you need to look is the SUPPORT - as how much low cost and how feature rich the server still without timely support .. its not worth much..
 
Time devotion and ROI. They are key features, with absolute honesty.

You need to gel with your management for success.
 
Customer support should not necessarily be priority 1, but be shared at a high level with quality of service and quality of the hardware and facilities...

You should always provide everything at the top-most level that your company can. It is a matter of getting things going, and providing a service that people will want to work with. Yes, it is great to have great customer support, but if you have customer support, but your entire DC goes down (like a fiber cut) then it makes it difficult for customers to recommend your services to anyone if they are having issues like that.
 
HeartHost_CO said:
Customer support should not necessarily be priority 1, but be shared at a high level with quality of service and quality of the hardware and facilities...

You should always provide everything at the top-most level that your company can. It is a matter of getting things going, and providing a service that people will want to work with. Yes, it is great to have great customer support, but if you have customer support, but your entire DC goes down (like a fiber cut) then it makes it difficult for customers to recommend your services to anyone if they are having issues like that.
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+1 for that. Good customer support can't cover for the downtimes.

I would much rather go for a host with mediocre support but stable service than a host with awesome support that provides no guarantees of my data.

At least at the end of the day I would be able to sleep in peace if my servers are safe and sound.
 
All the features are important, If you are using a Hosting partner, they have to reliable as you will be hosting their data on their servers, it is essential that you are cofident about your hosting provider.

Cost I would says depends on your budget, but the main this is trust, you need to be confident about the company you choose
 
Backup is required. They are important for large machines. I have many high end machine, go haywire, bad IO, and lose stablitly.

Better have RAID10 for backup and ensure safety.
 
I believe that smaller web hosts or folks who need VPS or dedicated servers should care about the quality of the data center and about the network. support must be also very well organized and to respond promptly.
 
I think it depends on what you need as a client.

For many it is having a hosting provider who owns their own DC, and therefore can often offer 24/7 support.

For others it is the knowledge that their hosting provision is cost effective, location and or support do not really matter.

If the person is high tech - having high level SLAs and reliable hardware is the most important.

etc.....
 
4D Hosting said:
For many it is having a hosting provider who owns their own DC, and therefore can often offer 24/7 support.
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Not many hosts own their own DC ( datacentre) so people wont expect a host to own a DC.

Yes hosts can own their own hardware and co locate in a DC or rent a Dedicated server or VPS and still offer 24/7 support. I have even know resellers that provide 24/7 support.

24/7 support does not mean 24/7 live support, you can have a very extensive Knowledge base and prover 12 hrs live support, so you still give 24/7 support as long as your clients are aware of your live support timings and where they can get support out of these hours.
 
I am talking from experience from my own personal point of view about what past and present customers have asked for.

Having a DC is one of the most important deciding factors and 24/7 live support is the second.

Agreed for some hosts 24/7 doesn't mean 24/7 live support, but those hosts would have to specify the live times of support.
 
4D Hosting said:
I am talking from experience from my own personal point of view about what past and present customers have asked for.

Having a DC is one of the most important deciding factors and 24/7 live support is the second.

Agreed for some hosts 24/7 doesn't mean 24/7 live support, but those hosts would have to specify the live times of support.
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but what you stated implies a general approach that people prefer hosts to have a DC

4D Hosting said:
For many it is having a hosting provider who owns their own DC, and therefore can often offer 24/7 support.
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As currently a one man host, i dont provide 24/7 live support, but my clients are well aware when i am live , which is usually 8am til midnight, but if a client asks for assistance and that means me working til 3am, then this is what i will do
 
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Communication and specifications.
Go to the host's page, ask them a question. If the description of the service and the answer of the person on the other side is fine with you - go for it.
 
That's a difficult question, as there are multiple determining factors. For me that would be:
- Uptime
- Reliability
- Support

However, the requirements for other clients may be different. They might prefer a hosting company which is very easy to use for example.
 
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