What do you tell customers your uptime is?

I've just been selling hosting to people through emails so far, but my website will be launched soon. And i've already signed up for InternetSeer, but ill take a look at alertra aswell.
 
blacknight said:
If you are concerned about this kind of thing then get a 3rd party to monitor you.
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Any recommendations on third party monitoring? As of right now I have Interseer reports.. signed up free a few yrs ago.. but they only monitor my site every 180 minutes cause it is a free account.
 
I have tried many of the different companies. One that I really like is http://host-tracker.com . They do a real good job. You get a link to give customers and they send you a weekly/monthly report that is nice. The last I knew, the service was free.
 
Dacsoft said:
I have tried many of the different companies. One that I really like is http://host-tracker.com . They do a real good job. You get a link to give customers and they send you a weekly/monthly report that is nice. The last I knew, the service was free.
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Your the second person I have heard suggest host-tracker.com, do they make money off of ads of some sort? I will definitely look into them and how soon will they alert you when a problem does occur with downtime on a server?
 
I am not really sure how they finance the site. They do have some advertising links on their site, but I am not receiving any advertising from them and there isn't any on their reports.
 
Dacsoft said:
I am not really sure how they finance the site. They do have some advertising links on their site, but I am not receiving any advertising from them and there isn't any on their reports.
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How long have they been around, almost seems like they might look into it being a pay site in the future. I hope they keep it free! :)
 
We test ftp, http, dns, pop3 and smtp every 3 minutes from London, LA, Singapore, Dusseldorf and Brisbane.

We openly share the stats with our clients and potential clients.

This makes sure not only is our server up but the datacentres carriers and backbones are up too.

We use websitepulse.

As an example - we have some boxes at EV1 - they've been up 100% between November and now but some of the network providers have been down. We tell this as we'll get alerts to say Singapore can't contact the server but the rest of the world is fine etc...

We have other boxes co-located in Level3 datacentres and they have been up 100% and Level3's network has been up 100%.
 
We use Nagios from our secondary DNS server (hosted at a different NOC) This isn't auditable, as we manage it ourself, but it does give us a good idea of what our uptime is. We share the statistics with customers, and would share the reports as well, but none have asked.

This also sends us text message alerts if there are any problems.

Regards,
Erek
 
dysk said:
We use Nagios from our secondary DNS server (hosted at a different NOC) This isn't auditable, as we manage it ourself, but it does give us a good idea of what our uptime is. We share the statistics with customers, and would share the reports as well, but none have asked.

This also sends us text message alerts if there are any problems.

Regards,
Erek
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What is your uptime?
 
i advertise 99.9% uptime although you can logically say 100% uptime and have your site down for 24 whole hours in a year which is what we strive for.
 
Yea, I had problems with CPanel when i first started NuclearWeb.net on the new server but once i get CPanel up i dont usually have any problems.
 
Alertra All the way. Reliable uptime reports and the phone call as soon as something goes wrong is nice. Also the Email delay is awesome, if primary admin doesnt reply to the outage with X minutes it sends an email to a secondary admin, or as many admins as you like. Easy to configure, detailed reports, and 1 for the customers to get an easy overview of the server uptime.

I have used siteuptime.com, mojoserver, internetseer, and none compare to Alertra. actually i guess they shouldnt... after all you get what you pay for. ;)
 
I advertise 99% but, really in the past 5 months I have been hosted when my provider, it hasn't been down once. So, really it's 100%, but most people will think it won't be 100% uptime if they see that.
 
Well in reality 100% uptime would be a great world to live in, but unexpected things do happen. The company I use to colo server with recently had all of my servers go down for around 5 - 10 minutes after they tested there remote reboot switch which blew up. This was unexpected and there were no problems up until this. After a situation like this I am hesitant to tell people what the uptime is. Not to mention I crashed my own server trying to transfer a database using phpMyadmin the other day!
 
Uptime is a tricky sell. We say 99.7%, which is equal to 24 hours of downtime a year, and we are true to it. However, if a problem occured, who says that uptime is a statistic with one year as the denominator? Couldn't it be run over 10 years?
 
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