What are some of the Good / Bad and Uglies you've experienced?

[nuwebhosting]

I think the human factor plays a lot into the right organization, previously I had many that worked for an organization add me to their facebook, it not only instilled trust, but also for any non critical issues, I'd just simply shoot them over a message and they'd look into it either the same day or when they were in the office the next. Gave it that one extra mile of the personal touch.

 

[server sailor]

I see what your saying, they probably didn't put the finishing touches on their site yet just know someone who uses them and only has great things to say about them.

 

[xtm_mike]

I've been lucky enough not to experience anything bad, but not experienced anything exceptional that is worth pointing out either.. just good old run of the mill hosting.

I do everything myself now though, I like to be in control and fix problems myself rather than open tickets and wait for support... It's because of this, support is my main priority as a provider.