Technical Support. Where is the value?

[peter phillips]

Very True, there are thousands of hosting companies out there of which a sizeable amount of hosts are kids. So the hosts always look to offer something extra than what others are offering to gain a competitive edge in the business. Offering good and reliable 24/7 technical support is one of them.

 

[teknical]

I have to argue that costumer support is an important part of and provided service. However, its no the most important part. As with most things, anyone who purchases a service should know how to use it for the most part themselves. But the provider of that service should be prepared to answer any questions and provide assistance for the serivce their charging for.