Non paying clients

[Zachary McClung]

If its a first time offense and a general slip up are you sending them a friendly reminder or shutting them down right off the bat? I have most clients setup for an auto suspend after a certain time span has gone by but just wondered if anyone worked this a little different.

With shared and reseller hosting there is usually not as big is an issue due to the fact that your not llosing money. With dedicated servers its a major issue. Many of the datacenters that I do consulting work for on the dedicated servers do not provide additional days. They will generate the invoice 7 - 15 days before hand. Then you have up until midnight on that day to pay or your suspended.

When we sold shared and reseller hosting if the client communicated with us we didn't usually suspend. Communication is the key.

 

[siforek]

We also give 3 warnings. A reminder, a warning and a final notice. 3 seems to be a populor number lol

Agreed & same here.

 

[hostton]

For shared and reseller hosting is still fine. The main issue here is for dedicated server client. You have to pay your license and rack fee in advance, before your client pay you.

If you are reslling dedicated server it is worst. You have to pay the server rental fee to your datacenter, but your client ignoring your email.

Looking for a flexible datacenter is important here. Make sure you do not signup a long period server in return to get more discount. When your client cancel your server without notice, you have to pay for the rest of the rental or else all your server with the datacenter will be suspended.

 

[HammerHost]

I just had a non paying client, and she wasn't to happy. We actually gave her more notice than we did any of our other clients. About 3 weeks ago we sent her a message letting her know that she hasn't yet paid her invoice. A week later we sent another one. Just last Monday we sent her another message saying we're going to have to have to suspend her site this coming Friday if we don't receive payment. Friday comes around and nothing. So Saturday night I suspended her account and by Sunday I open my support ticket software and she basically told me where to stick it because this is the time of year when her site got the most hits.

I feel really bad for her, but sometimes you have to do what you have to do.

 

[SenseiSteve]

I worked for about a month with a collection agency - breaking kneecaps. LOL. We have guidelines, but lots of room to negotiate with non-paying clients.