More Reviews = Credibility?

Randall said:
I'm sure there are some if you searched but I was just using that as an example of what I read. If you do not believe it then let that be your opinion. I think I would think more about it then just say its incorrect.
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As what you wrote

Statistically, the average consumer will tell 9 people about a good experience, while a consumer averagely tells 22 people about a bad experience.
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did not come from an offical source and only a blog written by someone who spams then it cant be taken as a true statistic. It just like if i wrote a lengthy blog stating that you won $20 million i am sure some people would believe it as its written on the internet so it must be true
 
Randall said:
Statistically, the average consumer will tell 9 people about a good experience, while a consumer averagely tells 22 people about a bad experience.
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I am not sure about the exact numbers but that is a fair statement on principle. Consumers are more likely to report a bad experience than a good one.
 
Just to bring things back to reality a little bit. I found a posting through linked in (granted it was a few years ago) that talks about Coca-Cola running a study in 1980 and they concluded that an average of 5 people hear about someone's good experiences with companies but 10 will hear about a bad experience. In another study they found that 8 people will be told about a good auto repair experience, while 16 would be told about a bad one.

This is a link to a study regarding Word-of-Mouth Referral behavior - http://www.jstor.org/pss/2489496

With the invention of facebook and the fast pace sharing of Twitter and other social mediums, it's a fair assumption to say that things are spread quicker and easier - especially since it's all from behind a sudo-name and monitor. People are more than happy to share their bad experiences without fear of reprecution. What the actual numbers are however, I have not been able to find.

So assuming one thing, guessing another, and proving facts through statistics are totally different things.

Choose your words carefully, they will come back to bite you in the end - FACT! :)
 
easyhostmedia said:
so what you stated earlier



are not official so are not true stats and is a false statement
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easyhostmedia said:
As what you wrote



did not come from an offical source and only a blog written by someone who spams then it cant be taken as a true statistic. It just like if i wrote a lengthy blog stating that you won $20 million i am sure some people would believe it as its written on the internet so it must be true
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Relax, Terry. I can confirm that what Randall wrote isn't false.

I've read about similar statistics in books on Managerial Accounting, but I am not going to be turning the information world upside down to find the source. I suppose references like these are verified when they are presented in universities around the world.

However, accusing someone of false statements just because you didn't hear/read of same or just because someone didn't provide you proof is disruptive for any discussion.
 
You should really take care if / when you submit your own reviews. Usually customers will "smell" fake hosting reviews and you will get lower credibility. Anyway, try not to copy / paste them in the same format on many forums.
 
Artashes said:
Relax, Terry. I can confirm that what Randall wrote isn't false.

I've read about similar statistics in books on Managerial Accounting, but I am not going to be turning the information world upside down to find the source. I suppose references like these are verified when they are presented in universities around the world.

However, accusing someone of false statements just because you didn't hear/read of same or just because someone didn't provide you proof is disruptive for any discussion.
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Art

I get what what you are saying but the statement i gave

did not come from an offical source and only a blog written by someone who spams then it cant be taken as a true statistic.
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is accurate to the link he provided. the owner of findmyhost is a spammer as i have lost count of how many of his spam messages to my support system, this is done so that he does not leave a email header trace so the emails cannot be reported to spamcop etc, but WHMCS takes the senders IP and with this and the time of the ticket we can get server logs which are just as good to report spam. as his upstream provider ignores the reports and does not reply our own upstream provider is taking these up with findmyhost DC
 
I guess people take good perfomance as granted and often ignore positive feedback, thereas any bad review will raise a red flag and will be long remembered.
 
easyhostmedia said:
Art

I get what what you are saying but the statement i gave

did not come from an offical source and only a blog written by someone who spams then it cant be taken as a true statistic.
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is accurate to the link he provided. the owner of findmyhost is a spammer as i have lost count of how many of his spam messages to my support system, this is done so that he does not leave a email header trace so the emails cannot be reported to spamcop etc, but WHMCS takes the senders IP and with this and the time of the ticket we can get server logs which are just as good to report spam. as his upstream provider ignores the reports and does not reply our own upstream provider is taking these up with findmyhost DC
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That has little to nothing to do with you arguing about the study results.

Just because it is posted in an article by a source you are biased against, doesn't mean the numbers came out of thin air. In 2003 I posted that a recent study, published in Harvard Business Review by Hart, Heskett and Sasser, found that "[c]ustomers who have bad experience tell approximately 11 people about it." One additional link to another source is here (Page 59, 3rd paragraph). They probably have used the same reference from HBR.

That was back then, almost 10 years ago. Today, having a completely different world, the numbers are evidently higher. FindMyHost might not have held the study themselves, but I sure as hell believe they didn't cook up the numbers either.
 
I can see where he is coming from but with social media these days it puts a whole new twist on reviews and word of mouth advertisements.
 
Randall said:
I can see where he is coming from but with social media these days it puts a whole new twist on reviews and word of mouth advertisements.
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Absolutely, with Twitter, Facebook, Google Plus and God knows what else, if you have a poor experience, you can easily reach hundreds if not thousands of friends and followers. It is a whole new ballgame that presents a whole new set of challenges. No longer do companies can afford to ignore those information tools. They absolutely HAVE to be present in a social environment addressing all kinds of customer experiences. If they are not doing that, they are perceived as a company that is stuck in the last century - not the kind of public image anyone would want.
 
I agree, I have to look into some reviews and they are somewhat affiliate to other providers they reviewed. I mean well I am not saying they are all not a good thing but for me real consumers reviews would be the best. :)
 
interservermike said:
I agree, I have to look into some reviews and they are somewhat affiliate to other providers they reviewed. I mean well I am not saying they are all not a good thing but for me real consumers reviews would be the best. :)
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Yes, fake or sponsored reviews only make things worse. Don't see a point in those. Rather have no reviews in that case.
 
concerto49 said:
Yes, fake or sponsored reviews only make things worse. Don't see a point in those. Rather have no reviews in that case.
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simple point.

If you are someone looking for a host and you have no or little knowledge and you find 2 hosts that you like and one has a testimonial page that is blank or no testimonial page and the other host has a page of 20 positive testimonials

who would you go with?
 
Guys...don't worry.

If reviews are not credible, we still have that 30 days refund guarantee...this is what it's for ... if we try to use a hosting company's service and don't feel like using it anymore, we can get a refund :)
 
LegitWebHost said:
If reviews are not credible,
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a host may add/fake reviews (mainly to attract new business) but this does not necessarily mean you will get bad service from the host, its just that hes unethicial in creating fake reviews.

LegitWebHost said:
we still have that 30 days refund guarantee...this is what it's for ...
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Not all hosts have a 30 Money Back Guarantee. we only have a 7 day MBG which being in the UK is the Minimum we have to give.

by any MBG will exclude

Domains
VPS
Dedicated Servers
IPs
Addons
Setup fees
etc.

As the Guarantees usually only cover shared/reseller hosting plans.
 
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