If someone does manage to hack their network and servers, what is their guarantee of being able to restore your data? What measures do they have in place for this?take a look at https://www.bigscoots.com/managed-vps-hosting/
they are great. they tell me of issues before i notice them. a few months back i had some idiot hacked into my main website and exactly at 1 am they took the website down. they keep restoring my website. as this was happening at the same time every night (they kept using diff IPs), so between them and me we devised a plan to suspend the site overnight. did this for a full week and since then no further issuesIf someone does manage to hack their network and servers, what is their guarantee of being able to restore your data? What measures do they have in place for this?
I wholeheartedly agree with you. These are likely the most crucial aspects of the job. When the client perceives that there are specialists in contact and all issues will be resolved promptly.The big thing for me is the uptime, and reliability, alongside good prices (in comparison with quality) and I also like to see some good support just for peace of mind.
yes crucial is uptime of server/websites , reliability of not just server, but of host, and round the clock support ( does not need to be live support), but an extensive FAQ/KB, which will help clients sort minor issues out themselves if they can.The big thing for me is the uptime, and reliability, alongside good prices (in comparison with quality) and I also like to see some good support just for peace of mind.