Livezilla gone from Freeware to 1000 euros

[easyhostmedia]

For big corporations or rich infrastructure this cost is minor. but for 1 operator for a small business this could be a unrealistic cost. The best thing that made their services great was it was free. Now it is far from free and the question is, how does LiveZilla compete in the paid market. I recall that they had continue updates with security and encryption patches. This tells me that even though alot of though went in to their system that they have made mistakes in the past. Last thing that any company wants is a insecure system that may cause problems in the future.

I no way am I saying this is the case with livezilla but I hope that there is less gaps in their security as the past has shown.

when you look at other paid live chat software they all average for a lifetime unlimited operator licence of approx. 300 USD (211 euros) and no where near livezillas 1000 euros (1415 USD)

I recall that they had continue updates with security and encryption patches.

well all software vendors issue regular secuirty updates

 

[Blue]

Price you pay for "free" software I guess.
Perhaps a paid software would have been a better option to begin with.

 

[astroWP]

Wow, that's quite a big jump. I'm assuming this is only if you decide to upgrade to 4.0?

 

[ldcdc]

Perhaps a paid software would have been a better option to begin with.

Maybe. Not that paid software is any guarantee of anything. It has happened that a developer poured all resources into some new version, forcing old version customers upgrade sooner or later at a higher price. Sometimes that was coupled with a not so great new piece of software and poor support of it.

For the small hosts, getting decent software for no money has surely been a boon - while it lasted. Now it's simply time to pay up, or move on. It's the bigger hosts that would have a bit of a more complicated decision to make IMHO.

 

[easyhostmedia]

Wow, that's quite a big jump. I'm assuming this is only if you decide to upgrade to 4.0?

yes its only if you upgrade to version 4.0 or for any new clients of livezilla.

for the time being version 3 will remain free and security updates will be provided, but no general support offered. this will be reviewed in 6 months so i was told in an email.

 

[XHIServices]

We made the switch from Livezilla to Zopim live support now

 

[tsak]

I used to have livezilla ... now as i see it is paied. That is not really good . it was the no 1 free live chat software

I am using whmcs live chat addon now

 

[easyhostmedia]

I used to have livezilla ... now as i see it is paied. That is not really good . it was the no 1 free live chat software

I am using whmcs live chat addon now

i am still using livezilla version 3 at the moment but dont like the idea of mo support if anything goes wrong.

was looking at the stardevelop WHMCS addon, but not sure about it as it has mixed reviews and they dont offer a demo or trial

 

[mountspot]

As per what I know, Livezilla is open source so we can go ahead customizing it and its really a solid platform for chat and I really don't think its ease of use can be offered by any other.

 

[easyhostmedia]

As per what I know, Livezilla is open source so we can go ahead customizing it and its really a solid platform for chat and I really don't think its ease of use can be offered by any other.

yes you could download bversion 3 without registration, but nopw you can only download version 4 on a 14 day free trial and then you have to pay for it and if you want unlimited operators then it will cost you 1000 euros (1500 USD)

 

[mountspot]

Terry, so those who are already using the Livezilla older version on their websites, what would happen to them? Any official statement?

 

[easyhostmedia]

Terry, so those who are already using the Livezilla older version on their websites, what would happen to them? Any official statement?

read the whole thread.

anyone using version 3 can use this free for as longs as they want, but livezilla will offer no support for this version, but will still issue security updates . this will be reviewed in 6 months.

version 4 will not be free

this is the info i got direct from livezilla in an email as i did not want to be forced to update to version 4 and having to pay.

 

[mountspot]

That's the only good thing Livezilla did by making no forceful upgrade for old users. Well, i would surely take a look onto the new version. Lets see whether its worth or not.

 

[easyhostmedia]

That's the only good thing Livezilla did by making no forceful upgrade for old users. Well, i would surely take a look onto the new version. Lets see whether its worth or not.

i cound not see much difference to version 3

 

[Yukhost]

Livezilla 3.x is free and if remain free I've not problem without update.... is a good software

 

[easyhostmedia]

Livezilla 3.x is free and if remain free I've not problem without update.... is a good software

yes thats true and livezilla wil provide security updates as and when they are needed, but they will not provide and general support for version 3.x

when i had a minor problem with my v 3.x when i asked for help from livezilla after the 2 day wait i got

you've been told before we don't offer v3 support if you want support upgrade to v4, don't ask again

 

[hosting-coupons]

Its a huge jump and I think these huge jumps should have been avoided by the company if they wants to succeed.

from 0 to 1000, its too much

 

[easyhostmedia]

well after their so called support reply i removed livezilla totally and went with the WHMCS live chat by stardevelop.

i had an idea a while back livezilla were starting to struggle and would end up charging for the chat when they started removing services such as Geotracking and charging for them, but 0 to 1000 is way OTT

 

[ServerSea]

Its really amazing.

Although LiveZilla is a great software but price they are charging is too much for a live chat software.

 

[handsonhosting]

Time to dust off my Kayako license and get that back up and running - own that one too for many many years!

Sad to see LiveZilla take such a big jump in price - half of it and I'd be more than happy to pay, but I'm not going to kick out the 899 Euros for the unlimited operator license and still have to kick out more money for the reports, stats etc etc.

Back to Kayako for me.