Hello Michael,
Welcome to HD. I'm thrilled to see that you've made it here to the forums and are helping to set the record straight with regards to your company and how you do business.
Much like everyone else, I'm anxious to hear how you will respond to the plagiarization that has happened on your site on multiple pages. It's quite possible that you hired someone to develop your site and then they stole information from other hosting companies and handed it in as their own, but a response to such should be made.
It's interesting that you chose to respond to my particular postings but not others, so hopefully you'll come join us again and fill us in on the details.
As far as having times on my hands - I do get quite a bit of time to myself, but after 15 years running the business I'm somewhat entitled to it. At least I feel I am anyway. My "free time" is usually spent on forums, sometimes playing golf, and rarely watching TV.
As far as users being banned, that's not my control, so I'll leave that to someone else. It is always nice to see reviews on a website (good and bad) but when it's the first post of someone, and then out of the blue another first post from another person about a company that had never been mentioned before, it's a little suspicious don't you think? So the right steps were then taken, and people asked who they were, were they affiliated and what is/was their hosting account with your company and for how long. Hopefully you can see that the steps taken care no different than "fraud screening" that you probably run on your hosting orders with your own company.
I congratulate you on starting a hosting business and going full steam ahead with dedicated servers and the like (rather than a reseller situation). That's a big risk, and I hope that it's panning out for you. MOST people start in the reselling end of things and then graduate when they have enough clientele, but congratulations to you to be able to skip that part and jump head first. Hopefully as a result you're seeing the rewards sooner rather than later.
As for customers posting rave reviews - that's a good thing, and we WANT to hear about that - but when it's the first posting and no verifiable information, it's hard to take such a post at face value. This is the nature of web hosting forums throughout the internet.
Again, welcome to the forums. I'd love to hear more about your company and what you did differently, and of course the response to the plagiarization on multiple pages within your site. Please do come back and post a followup thread.
