Mivocloud
Active member
The client is always right, but when he oversteps the boundaries and starts insulting you or your employees, then there must be a tough approach with this client.
On behalf of a person who has worked in support services for 5 years, I can say that if an employer does not protect you from such customers, then this is a bad employer. I had a situation at two jobs where a client turned to insults even though he was completely wrong, and then my superiors simply described the whole situation and closed communication with this client. In some cases, they even refused further service because they had to get rid of such clients.
On behalf of a person who has worked in support services for 5 years, I can say that if an employer does not protect you from such customers, then this is a bad employer. I had a situation at two jobs where a client turned to insults even though he was completely wrong, and then my superiors simply described the whole situation and closed communication with this client. In some cases, they even refused further service because they had to get rid of such clients.
