How many of you have staff?

hostton said:
What problem you are having with them?
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Well for example: I was recently in a "creative rut" and passed some design work to a few people. I gave all the client's requirements, references, and even rough sketches, but all 3 designers went in a completely wrong direction.

I ended up just doing it myself after "my mojo" came back. I've never found anyone worthy of hiring for design/development as even if they did "ok" work, I'd always have to fix things anyway.

A few years ago I hired 2 people for hosting support. 1 lied about his experience and I ended up reanswering all his tickets, the other lacked the ability to be pleasant with customers. Basically, it's hard to find others who are even close to as passionate as I am about my business. :)
 
siforek said:
Well for example: I was recently in a "creative rut" and passed some design work to a few people. I gave all the client's requirements, references, and even rough sketches, but all 3 designers went in a completely wrong direction.

I ended up just doing it myself after "my mojo" came back. I've never found anyone worthy of hiring for design/development as even if they did "ok" work, I'd always have to fix things anyway.

A few years ago I hired 2 people for hosting support. 1 lied about his experience and I ended up reanswering all his tickets, the other lacked the ability to be pleasant with customers. Basically, it's hard to find others who are even close to as passionate as I am about my business. :)
Click to expand...
It is hard to handle all support without especially provide dedicated server management service to client like us.
 
Well, 2 people can handle 24/7 support. A buddy of mine used to set up his computer like an alarm clock. When a ticket would come in it would wake him up and he would get to work. He wont tell me how he did it though.. >.< I would like to know how he did it so I could use it for my self lol

Anyways, yes it is hard to find staff that are curtious and will actually answer the tickets. In the past I had maybe 3-4 people that I hired that would do nothign and expect to get paid >.> Right... lol it takes time and when you are patient and do some research on a potential employee you end up with someone who will do their job right!
 
We have recently hired staff to work 24/7 around the clock, We also hired Server Management also to work on the servers and any failures that may occur.

Otherwise to your answer, YES. :)
 
Hello,

We have 20 staff members.. 9 for support tickets 24x7 6 for chat.

Other to 3 for billing and 2 site developers.

Surely looking to grow to 30 mark in next 6 months.
 
I currently have 4 other staff members. It was hard at first to hire others as I was so used to a 1 man show operation, but they paid off immediately. Paul(who just joined the forums) has been a great asset to the company. :)
 
We currently have 5.

Me - CEO / Linux Server Administrator
1 - VP Operations
1- Director of Abuse
1- Director of Graphic and Design

And of course we all do the live support and tickets etc.
 
We have got a staff count of 4. All of us are close friends and engineers. We started off as resellers.Now we offer shared, VPS, resellers and many more ...
one of them is ADMIN (take care of all the internal and external affairs)
another is sales executive, another is script installer and the last one is the customer care executive.


MOD NOTE: Edited for promotional material.
 
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