Hours worked

Although we have other staff who are on at all hours of the time and day, I still put in about 50 - 60 hours a week if not more. Most nights run pretty smooth with few chats and tickets but other nights, we get hammered.
 
Although I only put in 40 hours here, my 21 mile drive can sometimes turn into an hour and a half one way. I've thought about getting a helicopter and landing on the roof. :D
 
I work 24/7. You get used to it after a while. There is nothing better than responding to a customers issue in 5 minutes. I also have 2 part time staff who help out during busy hours.

Jack
 
As a rule, I work 8 am to 9 pm, but I make sure that assistance is always available to the clients, regardless of the hour.
 
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