Hosting as a full time job

The hosting business is competitive. It is not at all a little side job that the machines can run. You have to consider customer service, maintenance, advertising and billing. If it is what you want to do then you should crunch the numbers and create a solid business plan.
 
24/7 In most cases does not always mean 24/7. Unless the hosting company or any company for that fact has a full staff on which their only job is with that company 24/7 can not be offered.

As owner of a hosting company and working another full time job at the same time I do my very best with my business partner to answer all requests and tickets on a timely basis and pride myself on doing just that. I have all my email being received on my laptop/iPhone and even access all my email via webmail and all systems on my work PC at the same time even though I'm sure my employer is aware of such actions.
 
I must agree,

We established back in 2004 and have had dedicated staff from the start. We dedicate our friendly face and fast responses 24 hours a day the main reason we have become so successful.

I must agree that there is no "If you dedicate 5 hours a day you will end up with such and such". The product you provide and the quality that you provide it at is the ultimate maker of your company. In todays web hosting economy downtime of any kind is never tolerated. Even accessing Amazon store, if it is slow or offline people get extremely angry and frustrated. Even though they are not paying for a service they expect one.
 
Pretty full time, clients need support 24/7 so be prepared to do some long sleepless nights or drag yourself out of bed at 3AM
 
2AM Server Maintenance

When I had my first hosting company there were times when I had to run to the data center at 2AM because my secondary DNS server crashed and the data center couldn't just push the power button and bring it back up.
 
gobo said:
been a hosting proovider can be consedered a full time job. it requires time and lots of attention as the provider need to monitor, the servers often.
Consedering the time spent on management of servers, i have concluded that for the providers it can be a full time job. what's your thoughts on it?
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Yes it is/should be a full time job.
if you want to succeed in any field or business, may it be WebHosting; you should consider it serious

I know many small companies and people who started as a small WebHost and now, they are reputed establishments.

WebHosting requires frequent answering to people's queries
 
It is not an easy job or piece of a cake. In this business, one need to be available 24 hours and 365 days, working on public holidays to get good business and do well.
 
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Well, they're are so many management members with our company we all do part time shifts and it's great!

Our company has been growing quite rapidly but we deal with majority of sales relations more than anything, especially being affiliated with HostDime and offering all their services specially un-managed allowing our clients to get fantastic rates because of the non-demand for more team members (server management relations).

It's a business and should be treated as a business, therefore ensuring that staff members are available at all times. You only want to promise what you can actually bargain for.

- Tanner
 
ServerSea said:
It is not an easy job or piece of a cake. In this business, one need to be available 24 hours and 365 days, working on public holidays to get good business and do well.
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I do it as a hobby, parallel to real life, but not as the main job. In my case, even English is my secondary language, tho I know some native guys that can nicely be my staff.

It's all a game of trial and error: If you don't plan, somethimes things can go right or wrong.
 
It should be a full time job, though many think its simply a part time thing and customers can wait. If you want to be successful, you really need to consider how you're going to service customers as you can be almost guaranteed that outages wont happen when you're awake ;)
 
IF you want to get success from your any business you should pay it lots of attention and hosting is one of such businesses when you have to be available 24/7/365
 
When you get started you will need at least a part time job and need to hire an outsourced support co. if you want to offer true 24x7 support. But, hosting is not a get rich quick plan!
 
With the amount of technology offered today it's not difficult to offer a 24/7 support levels. Obviously if you have a small business with only a few users then you won't need to be online all the time but when you start to hit a few hundred customers it becomes near impossible to offer anything but a 24/7 service/support. Web hosting is a service which is reliant on availability, support response times and network response times. If you feel you cannot offer these things then you should contemplate a different profession. Having said that your client base will determine whether or not you need to offer higher levels of availability and faster response times.
 
gobo said:
been a hosting proovider can be consedered a full time job. it requires time and lots of attention as the provider need to monitor, the servers often.
Consedering the time spent on management of servers, i have concluded that for the providers it can be a full time job. what's your thoughts on it?
Click to expand...

Yes, it can. And I know many peoples who had hosting as a fulltime job :)
 
Agree with the OP, it is a full time job. Makes it tough to transition when your trying to grow your host but need to keep your full time job at the same time.
 
XHIServices said:
Pretty full time, clients need support 24/7 so be prepared to do some long sleepless nights or drag yourself out of bed at 3AM
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You have to give support 24/7 but what a client wants is a reall support.
To give what it takes and help him on any issues and problems he might have.
 
Well, web hosting a full-time job for me, nights, weekends, holidays, and all. I would hope that others treat it the same way!
 
It is must if you want to say that you are doing this job to offer 24/7 support to your clients.This is what they want and this is what we have to do.
 
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