HelpDesk software

[BobZ]

Kayako doesn't have good support, but their software it great.

I completely agree with AH JohnJ

 

[JKookServ]

If you use billing sw, then use built-in support. Also, you need to have a chat sw for more clients.

 

[Tarak]

Free and Stable - http://www.accord5.com/trellis

Paid and Rock Solid - http://www.kayako.com/

We are using kayako since 2002 and Trellis since last 4 months and no issues till now.

 

[SoftsysHosting]

We are using the WHMCS integrated support system and have been happy with it!

- Rick

 

[BobZ]

We have been using Finedesk as a support ticket system and we are quite satisfied with it

 

[vendetta]

I think Kayako is the perfect choice

 

[SmileServe]

Kayako is excellent however WHMCS has came a long way over the past few years and for the most part performs very well indeed.

 

[keshavmhin23]

What software do you recommend to use for a HelpDesk system for customer support? I'd like something that has a short learning curve and is easy for the customer to use as well. Would prefer lower cost options as money is tight at this point. I'm hoping to find a low-cost, reliable system that I will be able to install myself without too much hassle.

I think with a low budge requirements WHMCS shall be best as it can give you option to have billing system and helpdesk in one place.

 

[livetecshosting]

Kayako seems to be industry best for hosting industry.