Heavy Spam

bubblehost

bubblehost

Member
Dear HD Members,
How do you deal with heavy loads of spam?
Blacklisting IP addresses does not work, they spin up new ones a few minutes later.
The same goes for email addresses.
I get about 1,000 spam tickets on a daily.
Any help appreciated, thank you :)
 
Hey mate try to use Implement an Anti-Spam Firewall like cloudflare or something similar also you can try emailfiltering like Greylisting

If it all and next tips from another HD members wont help try to pray :D
 
When you say "spam tickets" are they submitting a form? If so, you'll want to implement a captcha system of sorts - Google Recaptcha is amazing at stopping stuff.

If you're piping emails into your helpdesk ticket system, then there's several things you can do from email lookups to IP checks to detecting keywords before the form is submitted.

If forms are coming from country you do not work with, block the country. While they can still use Proxy Servers, it does take care of quite a bit.

We used to have a filter that would trace the IP that was submitting and if it traced back to a regular datacenter rather than a residential/business internet provider, then it would block it out. We had a list of various datacenters that were known spam havens.

You may also want to put in some ratelimiting stuff to stop multiple submits.

As @Mivocloud suggested, adding in Cloudflare can be of help too as they do quite a bit of the heavy lifting when it comes to checking IPs based on what other users have submitted as issues.
 
bubblehost said:
Dear HD Members,
How do you deal with heavy loads of spam?
Blacklisting IP addresses does not work, they spin up new ones a few minutes later.
The same goes for email addresses.
I get about 1,000 spam tickets on a daily.
Any help appreciated, thank you :)
Click to expand...
1000 spam tickets per day?
What user management system do you use?
Have you ever used a specific solution to solve the problem?
 
We use Zendesk and lately it is flooded with Spam from China they do nothing about it, but tell us to block the spam using their filtering tools.
 
Mivocloud said:
Hey mate try to use Implement an Anti-Spam Firewall like cloudflare or something similar also you can try emailfiltering like Greylisting

If it all and next tips from another HD members wont help try to pray :D
Click to expand...
trouble is a lost of spammers use cloudflare to hide where they are sending spam from and cloudflare could not care less.
 
I used to get a lot for AWS and OVH and when reported i would just get ' we have checked and it does not originate from us' until i send then spamcop reports and they change to ' yes we have found the originator and contacted them to stop' to me when they do this its clear that they are behind the spam sending and think i would just go away.
 
bubblehost said:
Dear HD Members,
How do you deal with heavy loads of spam?
Blacklisting IP addresses does not work, they spin up new ones a few minutes later.
The same goes for email addresses.
I get about 1,000 spam tickets on a daily.
Any help appreciated, thank you :)
Click to expand...
in cPanel i always use the IP blocker, but i use this

Implies 192.*.*.*
192.

as it blocks the whole range and not just a specific IP
 
Have you tried Email Anti-Spam from Barracuda? They filter the emails one at a time and then only allow legitimate mail to filter through. They send reports of blocked mail in an email so you can check the items which were blocked and whitelist them if needed. I think it is about $300/year
 
You must log in or register to reply here.

Supporters

Back
Top