Do you have your customer send in photocopy of ID?

easyhostmedia said:
no matter what you do even with photo ID a client can still dispute.

last year we had a client who had even changed his domains nameservers to ours with the information provided.

he disputed with paypal that he never received the item. I provided Paypal with a copy of his signup form, his welcome email, his account setting email, even a screenshot of the whois details showing he changed his nameservers. i also provided paypal with a screenshot of his website using our servers IP showing he was clearing using our services so received them, put paypal demanding i provide them a tracking number showing i posted the item to him. I tols paypal it was webhosting so it is a service and not a tangible item, but as i had no tracking number they found in clients favour
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Never should they do that, never.

As long as it is intangible and made very clear to them, they will favour you and have no choice, it is their policy.

Only if it is a chargeback will you always loose.
 
Paul0130 said:
Never should they do that, never.

As long as it is intangible and made very clear to them, they will favour you and have no choice, it is their policy.

Only if it is a chargeback will you always loose.
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Paypal state as its intangible you have no seller protection, even with the evidence the client actually received and used the service paypal still wanted a tracking number
 
If is something you can not touch or grab,maybe the seller can come out with poses like this or like that and is up to the buyer to accept,but that doesnt mean such proccedures are backed up by firms such as alertpay,moneybookers or paypal,
I mean the most you want to secure and push up a non tangible product is up to the buyer to buy and if the buyer buys once but decides to live asde,iust dont matter how many poses you brought to the pan but your service wont be purchased again if the buyer dont want to.
Your company can set policies,but they are as real as the buyer accepts them.
And even though you say dedicated servers will be an item that forces you to bring signatures and finger printing,still according to international laws is a very subjective field where you can not obligate consumer,watchout why?,because the product cant be touched or grasped.
 
FRAME THIS//////////////////////////////////////////////////////////
You wont be able to obligate any customer legally with a non tangible product///////////////////////////////////////
BY LAW what happens is that you are only lucky if some people accepts your requirenments that is that/////////////Just a lucky cookie////////////
Is insane by law determine the type of usage of an equipment you are renting the usage of within a frame of time lets say one month,it can only be done thru legal proccedures where both parties the consumer and seller are at the same place,still there is not legal procceedures available to determine this usage statics,if you know of them please specify which is the name of the lawyer with telephone and email that does this,or has a team that does this.
 
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the way paypal works is with a physical (tangible item) the seller needs to send the item by a trackable means (buyer signs for goods) so in a dispute the seller can provide a trackable number along with a signature to shows the item has been sent and signed for. this item can even be mis delivered but if their is a signature then paypal with deem item delivered. with services/downloadable items (intangible) as their is no item to be physically delivered so no trackable number then paypal cant deem the item sent or received, so will always refund the buyers account even if you can 100% prove that the buyer has used your services.
If it was not for the fact paypal is so widely used we would have no problem dropping it as a payment option.

Ever wondered why several years ago paypal.co.uk suddenly become registered in Luxemberg and no longer with the FSA in the UK. this was a simple case the FSA refused to renew their registration due to their policies and their refusal to change them to comply with FSA guidelines
 
You cannot stop the fraud and charge backs but requesting photo copies is lowering it. The worst part of web hosting business is may be the charge backups which cannot be prevented easily.
 
qhoster said:
You cannot stop the fraud and charge backs but requesting photo copies is lowering it. The worst part of web hosting business is may be the charge backups which cannot be prevented easily.
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having a copy of someones photo ID does not stop them filing a dispute/chargeback
 
It seems like this would be a really easy way to loose clients, legit ones. Though I have considered doing it for larger orders.
 
If you ask for photo ID you need to make sure you have a secure method for users to send this too you, especially on a security aspect these days (ID theft risk etc.).

I was askede by 1 supplier when i ordered a $40 VPS, but he just wanted me to send this via standard email ( which is not a secure method) i refused and he could not provide any secure method, so i asked him to refund which they did.

also who are you sending this ID too, you need to check where the company based as you could be sending to someone why will sell this to criminals.
 
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Good point, I guess a billing system like WHMCS via SSL and attach it to a ticket, not sent though email.

Also good point about who is actually looking at it, make sure its a big enough company thats actually regitered with a imprint.

Still kinda creepy that someone is sitting in a office or home office staring at your ID =)
 
I dont know how you say that paypal refunds non tangible products all the time that is false they do not refund services most of the time and I think that howeverly is a creepy thing to send id's because are you a pro investigator to really figure out the company details with total veracity,I dont think so.

The best way is to look for companies based on your city that you can physically go and check in person,but howeverly most of this are guys that want millions for nothing
 
vegas said:
I dont know how you say that paypal refunds non tangible products all the time that is false they do not refund services most of the time and I think that howeverly is a creepy thing to send id's because are you a pro investigator to really figure out the company details with total veracity,I dont think so.

The best way is to look for companies based on your city that you can physically go and check in person,but howeverly most of this are guys that want millions for nothing
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we are based in the UK but have clients all over the world, so physically visiting everyone you need photo ID from is an impossible task for a majority of hosts.

we are registered under the Data Protection Act, which have very strict guidelines on holding and storing personal details, so if our company needs anyones photo ID then they are requested to send this through a secure link direct to me, so no one else get this ID, this is checked verified by me and then is placed in a secure tamperproof envelope bag and placed in the manual file held for that client and a verified note placed on that clients computer file.
 
IkY0294 said:
Hey all, So starting lately ever since about last month we've been getting sales in for dedicated servers, After they use the server for about 8-15 days they open a dispute and try to get their money back has this happen to you before?

We are currently making new customers that are purchasing dedicated servers send in a photocopy of their state id, also have them sign a invoice that they paid for and on top of that have them sign our ToS and fax it to us or email, is this necessary and do other hosts take these procedures? I want to make sure that if someone does use our service for something that is against our ToS and we suspend them they wont open a dispute and try and get their money back. So say if this where to happen all I would have to do is send paypal or lets say the payment processor the files that I had him sign and then I wont have to worry about charge backs correct

thanks a lot, greg
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To be on safe side i always prefer to do
1. Voice verification of order.
2. I always try to check whois of the domain name compare with the order contact details placed on our website.
3. If i suspect i always ask for photo id proof as well if i think is required for security reasons.
4. I always ask purpose of web hosting required by customer to ensure they are not going to use for bulk mailing/spam usages.

These are the few precautions i take to ensure we deal with good customers for good business reasons.
 
Whatever whenever companies get to do what godaddy does,it will change competition parameters,because no one regrets to send id to a registrar but to whichever company for whatever reasons I would never send anything instead ,I would start on linux my own server with an expense of hundreds of dollars but that is something I wont regret
 
vegas said:
Whatever whenever companies get to do what godaddy does,it will change competition parameters,because no one regrets to send id to a registrar but to whichever company for whatever reasons I would never send anything instead ,I would start on linux my own server with an expense of hundreds of dollars but that is something I wont regret
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So you're saying you would NOT send in a photo ID? Or did I misread this?
 
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