because a site has Live chat this does not mean they give reliable support
That's true, maybe I should've worded that differently. It doesn't mean they give reliable support - the actual experience and support will determine that.
it should be working 24/7. An "offline livechat" will create the opposite effect.
Been thinking about incorporating live chat here also. I agree it doesn't have to be 24/7 but a live chat that's never available or a live chat where the responses come at a snail pace also have negative effects. And don't get me started on those chat bots lol. @easyhostmedia, that would be great where the chat doesn't show offline but just disappears. Will look into that.