Forum4Hosts-Jo
New member
Another one who expects me 2 pay for his hosting.
Account was set up just under a month ago, 2 weeks ago i sent a payment reminder explaining that there is no trial period on his account and could he please pay asap:
I got this reply:
Hello Jo - been busy at work - still in the process of assessment - will
send payment ASAP.
So today i sent another email a final reminder as its been another 2 weeks, saying that if payment hasn't been received in 7 days i will have tp suspend his account and got the following reply:
Hello Jo - I sent you an email last week explaining that I am still
assessing the service.
I will pay the £39.99 when I am satisfied that it meets my requirements. I
am sorry that this seems to be taking longer than expected.
Working in Debt recovery I understand the need for weekly reminders. But the
heavy handedness of this approach is not giving me a good impression of the
service.
It is unlikely that I will be able to settle the account until the middle of
December. If you suspend my account in a weeks time It will be a shame
because I have been pleased with the service so far but you will have forced
me to find another provider.
After that i replied saying that as i explained in previous emails there is no trial period, it is unfair if he gets 2 months free and others have to pay straight away.
At one time i would have deperately tried 2 hang on to him and please him but i've had enough, i told him that im sorry if he feels he needs to find another provider but there is nothing i can do.
What the hell do these customers think they are doing, they agree to the terms of service and then think they can set their own payment terms............do they think we get the servers for free?
Account was set up just under a month ago, 2 weeks ago i sent a payment reminder explaining that there is no trial period on his account and could he please pay asap:
I got this reply:
Hello Jo - been busy at work - still in the process of assessment - will
send payment ASAP.
So today i sent another email a final reminder as its been another 2 weeks, saying that if payment hasn't been received in 7 days i will have tp suspend his account and got the following reply:
Hello Jo - I sent you an email last week explaining that I am still
assessing the service.
I will pay the £39.99 when I am satisfied that it meets my requirements. I
am sorry that this seems to be taking longer than expected.
Working in Debt recovery I understand the need for weekly reminders. But the
heavy handedness of this approach is not giving me a good impression of the
service.
It is unlikely that I will be able to settle the account until the middle of
December. If you suspend my account in a weeks time It will be a shame
because I have been pleased with the service so far but you will have forced
me to find another provider.
After that i replied saying that as i explained in previous emails there is no trial period, it is unfair if he gets 2 months free and others have to pay straight away.
At one time i would have deperately tried 2 hang on to him and please him but i've had enough, i told him that im sorry if he feels he needs to find another provider but there is nothing i can do.
What the hell do these customers think they are doing, they agree to the terms of service and then think they can set their own payment terms............do they think we get the servers for free?