Chat service online

[cwvps]

People from the support are the people who actually support your company. They are the first in line with whom the customer interacts and these people are responsible for that impression so valuable for the business success. I would say - don't outsource it. Rather, invest in it because it will pay off eventually.

 

[HomeSiteSource]

Hi.

I've Used Zopim Live Chat For 3 Years Now And It Has Worked Out Great With No Missed Messages And The Website Setup Is Very Easy And The Chat Dashboard Is User Friendly.

 

[Netdeploy]

I use zopim.
I think it is best not to outsource as much as possible. It adds a more personal touch to queries if your own staff manages them.

 

[CarlC]

I don't think that outsourcing live chat is a good idea unless you have people that can answer ALL questions that clients may have. Many of the outsource vendors don't have the knowledge to deal with all questions that may arrise and if that happens the client will most likely go looking for another hosting company.

 

[SteadyTurtle]

why dont you go with tawak ?

its 100% free and as many agents as you need, desktop software with alot of features

 

[LiveChatAdam]

For now, we are using livechat only for sales, and we could say, that for that reason we have increased our clients list. Sometimes we are using it and for resolve some small tech problems

Good to hear that, enjoy!

Cheers
Adam